Senior Customer Experience Partner - JCB

Maersk; San Antonio (TX); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health Insurance

PTO

401(k) match

Job summary

Maersk, a global leader in logistics, seeks a Senior Customer Experience Partner – JCB to oversee end-to-end customer experience and day-to-day supply chain operations for a key strategic account onsite in San Antonio. You will coordinate with internal teams, global service centers, vendors, and the customer to drive excellence and improvements.

This highly visible role emphasizes relationship management, KPI delivery, and adherence to SOPs, with opportunities to advance in a global

Qualifications

• 3–5 years of experience in supply chain management, logistics, or transportation operations.
• Experience in international logistics environments preferred.
• Bachelor’s degree or equivalent in logistics, business or related field.
• Strong communication skills with a customer-focused and collaborative mindset.
• Proficiency in MS Office and ability to analyze data to generate operational insights.
• Ability to work independently, manage ambiguity, and perform in a fast-paced environment.
• Strong problem-solving, conflict resolution, and analytical skills.

Responsibilities

• Manage day-to-day coordination of domestic shipments across the supply chain.
• Build and maintain relationships with customer stakeholders, internal teams, and external partners.
• Execute operations per SOPs, IOPs, and KPIs while meeting service commitments.
• Identify operational exceptions, troubleshoot issues, and implement timely solutions.
• Collaborate with Global Service Centre teams to deliver consistent service.
• Analyze performance, identify gaps, and propose improvements to service levels.
• Support onboarding of carriers and vendors, including procurement and execution via Transporeon.
• Monitor rates, routing, and service performance for cost efficiency and effectiveness.
• Ensure compliance with laws, policies, and customer requirements.
• Provide proactive communications to manage demurrage, detention, and other logistics challenges.

Skills

Strong communication skills

Customer-focused

Data analysis

Relationship management

Education

Bachelor’s degree in logistics, business, or related field

Tools

MS Office

Job description

About Maersk

About Maersk At Maersk, we’re transforming global supply chains through end-to-end integrated logistics. As a global leader in connecting and simplifying trade, we help businesses move goods seamlessly across ocean, air, landside transportation, and warehousing, all supported by cutting edge technology and an extensive global network. We’re committed to building an inclusive workplace where everyone feels valued, heard, and able to be themselves. Our team members come from a wide range of backgrounds, experiences, and perspectives, and we value the unique strengths each person contributes. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

About the role

As a Senior Customer Experience Partner – JCB, you will be responsible for delivering a high-quality, end-to-end customer experience while overseeing the day-to-day execution of supply chain operations for a key strategic account. You will collaborate closely with internal teams, global service centers, vendors, and the customer to ensure operational excellence, maintain performance standards, and continuously improve logistics outcomes. This is a highly visible, onsite role that combines operational coordination, customer relationship management, and supply chain execution.

What We Offer

This is an exciting career opportunity to work in a truly international company that makes global trade happen. You will be interacting daily with passionate colleagues around the world, giving you the opportunity to develop your professional skills in a global environment. Through the training and support we provide and learning on the job, you will have the chance to truly take your career all the way. Opportunity to work directly with a strategic global customer in a high-impact, onsite role. Exposure to end-to-end supply chain operations and cross-functional collaboration across global teams. Participation in continuous improvement initiatives and operational projects. Competitive benefits including health insurance, PTO, and retirement plans.

Key Responsibilities

• Manage day-to-day coordination of domestic shipments, ensuring smooth execution across the supply chain
• Build and maintain strong relationships with customer stakeholders, internal teams, and external logistics partners
• Execute operations in line with defined SOPs, IOPs, and KPIs while ensuring service delivery commitments
• Identify operational exceptions, troubleshoot issues, and implement timely solutions aligned with program guidelines
• Collaborate with Global Service Centre (GSC) teams to deliver consistent and efficient service
• Analyze operational performance, identify gaps, and recommend improvements to enhance service levels
• Support onboarding of carriers and vendors, including procurement and execution via Transporeon
• Monitor rates, routing, and service performance to ensure cost efficiency and operational effectiveness
• Ensure compliance with applicable laws, company policies, and customer-specific requirements
• Provide proactive communication to manage demurrage, detention, and other logistics challenges

Who we are looking for

• 3–5 years of experience in supply chain management, logistics, or transportation operations
• Strong background in shipping operations and end-to-end supply chain processes
• Experience working in international logistics environments is preferred
• Bachelor’s degree or equivalent experience in logistics, business, or a related field
• Strong communication skills with a customer-focused and collaborative mindset
• Proficiency in MS Office and ability to analyze data and generate operational insights
• Ability to work independently, manage ambiguity, and perform effectively in a fast-paced environment
• Strong problem-solving, conflict resolution, and analytical skills
• Knowledge of logistics markets and operational best practices

Job Details

• Job type: Full-time
• Location: San Antonio, TX. Onsite – 5 days per week, Monday–Friday, 8:00 AM – 4:00 PM - 5:00PM Travel expectations: Limited and subject to business needs.
• Salary Range: $75.000K - $85.000k *The stated pay range is the anticipated starting salary and may be adjusted based on market conditions, experience, and location. Final compensation will be discussed directly with the selected candidate(s) in compliance with all applicable laws.
• Benefits: Full-time employees are eligible for Health Insurance, Paid Time Off, and 401(k) match.
• Notice to applicants applying to positions in the United States: You must be authorized to work for any employer in the U.S.
• Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
• We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
• We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].

About A.P. Moller – Maersk

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.