Onsite Senior Customer Experience Partner-Global Logistics

A.P. Moller - Maersk; San Antonio (TX); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401(k) match

Job summary

Maersk in the United States (San Antonio, TX) seeks a Senior Customer Experience Partner – JCB to deliver a high-quality, end-to-end customer experience while overseeing day-to-day execution of supply chain operations for a key strategic account onsite.

You will collaborate with internal teams, global service centers, vendors, and the customer to ensure operational excellence, monitor KPIs, drive continuous improvement, and manage demurrage and other logistics challenges.

Qualifications

• 3–5 years of experience in supply chain management, logistics, or transportation operations.
• Strong background in shipping operations and end-to-end supply chain processes.
• Experience working in international logistics environments is preferred.
• Bachelor’s degree or equivalent experience in logistics, business, or a related field.
• Strong communication skills with a customer-focused and collaborative mindset.
• Proficiency in MS Office and ability to analyze data and generate operational insights.
• Ability to work independently, manage ambiguity, and perform effectively in a fast-paced environment.
• Strong problem-solving, conflict resolution, and analytical skills.
• Knowledge of logistics markets and operational best practices.

Responsibilities

• Manage day-to-day coordination of domestic shipments, ensuring smooth execution across the supply chain
• Build and maintain strong relationships with customer stakeholders, internal teams, and external logistics partners
• Execute operations in line with defined SOPs, IOPs, and KPIs while ensuring service delivery commitments
• Identify operational exceptions, troubleshoot issues, and implement timely solutions aligned with program guidelines
• Collaborate with Global Service Centre (GSC) teams to deliver consistent and efficient service
• Analyze operational performance, identify gaps, and recommend improvements to enhance service levels
• Support onboarding of carriers and vendors, including procurement and execution via Transporeon
• Monitor rates, routing, and service performance to ensure cost efficiency and operational effectiveness
• Ensure compliance with applicable laws, company policies, and customer-specific requirements
• Provide proactive communication to manage demurrage, detention, and other logistics challenges.

Skills

Supply chain knowledge

Customer focus

Communication skills

MS Office

Analytical thinking

Education

Bachelor's degree in logistics or related field

Tools

Transporeon

Job description

Maersk in the United States (San Antonio, TX) seeks a Senior Customer Experience Partner – JCB to deliver a high-quality, end-to-end customer experience while overseeing day-to-day execution of supply chain operations for a key strategic account onsite.

You will collaborate with internal teams, global service centers, vendors, and the customer to ensure operational excellence, monitor KPIs, drive continuous improvement, and manage demurrage and other logistics challenges.