Senior Customer Experience Partner — Global Onsite Logistics

A.P. Moller - Maersk; Charlotte (NC); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401(k) match

Job summary

Maersk is seeking a Senior Customer Experience Partner – JCB to deliver end-to-end customer experience while overseeing daily supply chain operations for a key strategic account. This on-site role requires coordination with internal teams, GSC, vendors, and the customer to meet KPIs and improve logistics outcomes.

You will manage domestic shipments, build relationships, and ensure operations comply with SOPs, while actively pursuing continuous improvement initiatives in a fast-paced, global

Qualifications

• 3–5 years of experience in supply chain management, logistics, or transportation operations.
• Experience working in international logistics environments is preferred.
• Strong communication skills with a customer-focused and collaborative mindset.
• Proficiency in MS Office and ability to analyze data and generate operational insights.
• Strong problem-solving, conflict resolution, and analytical skills.
• Ability to work independently, manage ambiguity, and perform effectively in a fast-paced environment.

Responsibilities

• Manage day-to-day coordination of domestic shipments and ensure smooth execution across the supply chain.
• Build and maintain strong relationships with customer stakeholders, internal teams, and external logistics partners.
• Execute operations in line with SOPs/IOPs and KPIs while meeting service delivery commitments.
• Identify operational issues, troubleshoot, and implement timely solutions per program guidelines.
• Collaborate with Global Service Centre teams to deliver consistent and efficient service.
• Analyze performance, identify gaps, and recommend improvements to enhance service levels.
• Support onboarding of carriers and vendors, including procurement and execution via Transporeon.
• Monitor rates, routing, and service performance to ensure cost efficiency and effectiveness.
• Ensure compliance with laws, policies, and customer-specific requirements.
• Provide proactive communication to manage demurrage, detention, and other logistics challenges.

Skills

Communication

MS Office

Data analysis

Problem solving

Independence

Education

Bachelor's degree

Tools

Transporeon

Job description

Maersk is seeking a Senior Customer Experience Partner – JCB to deliver end-to-end customer experience while overseeing daily supply chain operations for a key strategic account. This on-site role requires coordination with internal teams, GSC, vendors, and the customer to meet KPIs and improve logistics outcomes.

You will manage domestic shipments, build relationships, and ensure operations comply with SOPs, while actively pursuing continuous improvement initiatives in a fast-paced, global