Senior Global Customer Experience Lead

A.P. Moller - Maersk; Savannah (GA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health Insurance

PTO

401(k) match

Job summary

Maersk is seeking a Senior Customer Experience Partner – JCB to own end-to-end customer experience and oversee day-to-day supply chain execution for a strategic account. This onsite role collaborates with internal teams, global service centers, vendors, and customers to drive operational excellence in domestic shipments and cross-functional operations.

You will manage performance against SOPs/IOPs and KPIs, engage carriers via Transporeon, build stakeholder relationships, analyze performance

Qualifications

• 3–5 years of experience in supply chain management, logistics, or transportation operations.
• Strong background in shipping operations and end-to-end supply chain processes.
• Experience working in international logistics environments is preferred.
• Bachelor’s degree or equivalent experience in logistics, business, or a related field.
• Strong communication skills with a customer-focused and collaborative mindset.
• Proficiency in MS Office and ability to analyze data and generate operational insights.
• Ability to work independently, manage ambiguity, and perform effectively in a fast-paced environment.

Responsibilities

• Manage day-to-day coordination of domestic shipments, ensuring smooth execution across the supply chain
• Build and maintain strong relationships with customer stakeholders, internal teams, and external logistics partners
• Execute operations in line with defined SOPs, IOPs, and KPIs while ensuring service delivery commitments
• Identify operational exceptions, troubleshoot issues, and implement timely solutions aligned with program guidelines
• Collaborate with Global Service Centre (GSC) teams to deliver consistent and efficient service
• Analyze operational performance, identify gaps, and recommend improvements to enhance service levels
• Support onboarding of carriers and vendors, including procurement and execution via Transporeon
• Monitor rates, routing, and service performance to ensure cost efficiency and operational effectiveness
• Ensure compliance with applicable laws, company policies, and customer-specific requirements
• Provide proactive communication to manage demurrage, detention, and other logistics challenges.

Skills

Supply chain experience

Communication skills

MS Office proficiency

Independent work

Analytical skills

Problem solving

Logistics market knowledge

Education

Bachelor’s degree or equivalent

Tools

Transporeon

Job description

Maersk is seeking a Senior Customer Experience Partner – JCB to own end-to-end customer experience and oversee day-to-day supply chain execution for a strategic account. This onsite role collaborates with internal teams, global service centers, vendors, and customers to drive operational excellence in domestic shipments and cross-functional operations.

You will manage performance against SOPs/IOPs and KPIs, engage carriers via Transporeon, build stakeholder relationships, analyze performance