Senior Global Events Program Lead

American Express Global Business Travel; Honolulu (HI); On-site; USD 67,000 - 124,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Learning platform access

Job summary

Amex GBT is seeking a seasoned Team Leader to direct the program team delivering major corporate meetings and events in the United States. You will own end-to-end delivery, budgets, timelines, and client communications across a multi-program annual calendar.

You will lead a team of meeting professionals, ensure data integrity in Cvent, and manage venues and suppliers while maintaining executive-level client presence. This role emphasizes strategic planning and flawless execution.

Qualifications

• Eight or more years delivering large corporate meetings and events, with at least three years leading a team through full program cycles.
• Experience on a dedicated account team operating under a client statement of work, ideally as its lead.
• Ownership of multimillion dollar program budgets, with a track record of accurate forecasts, clean reconciliations, and change control.
• Delivery of large conferences with thousands of attendees inside a multiprogram annual calendar.
• Advanced Cvent proficiency, including event builds, registration paths, reporting, and integrations.
• Working command of Smartsheet or an equivalent project tracking tool.
• Executive client presence: run a client planning meeting and deliver a hard update.
• People leadership that sets clear expectations and develops team members.
• Precise written communication in status reports and logs.
• Preferred: CMP or CMM; experience leading programs through consolidation, redesign, or venue changes.

Responsibilities

• Lead the dedicated account program team, including Sr Meeting Managers and coordinators, with accountability for assignments and performance.
• Own delivery for every assigned program from kickoff to onsite execution, including the flagship annual conference.
• Serve as the client's primary delivery contact with planning cadences, status reporting, and decisions.
• Own program budgets from estimation through reconciliation, including forecasts and supplier commitments.
• Manage master timelines and milestones in Smartsheet, ensuring dates are met by team and stakeholders.
• Oversee registration, housing, attendee communications, data integrity, and privacy in the Cvent system.
• Lead supplier and venue management across hotels, destinations, and production partners.
• Direct onsite delivery with staffing plans, run of show, and issue escalation.
• Maintain program documentation standards for easy handover and renewal valuation.
• Collaborate with Head of Event Operations on planning, scope, staffing, and change requests.

Skills

Team leadership

Budget management

Forecasting

Executive presence

Stakeholder communication

Attention to detail

Problem solving

Education

CMP or CMM (preferred)

Tools

Cvent

Smartsheet

Job description

Amex GBT is seeking a seasoned Team Leader to direct the program team delivering major corporate meetings and events in the United States. You will own end-to-end delivery, budgets, timelines, and client communications across a multi-program annual calendar.

You will lead a team of meeting professionals, ensure data integrity in Cvent, and manage venues and suppliers while maintaining executive-level client presence. This role emphasizes strategic planning and flawless execution.