Senior Event Operations & Delivery Lead

American Express Global Business Travel; Cheyenne (WY); On-site; USD 67,000 - 124,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Skills development

Job summary

American Express Global Business Travel is seeking a seasoned Team Leader to guide the program team, manage multi million dollar budgets, and serve as the client’s primary delivery contact from kickoff to onsite execution. You will oversee complex conferences, registrations, housing, and data integrity in a fast-paced, multinational environment.

The role requires at least eight years in delivering large corporate meetings, advanced Cvent skills, and strong leadership to drive client success and

Qualifications

• Eight or more years delivering large corporate meetings and events.
• Experience on a dedicated account team operating under a client statement of work.
• Ownership of multimillion dollar program budgets with forecasts and reconciliations.
• Delivery of large conferences with thousands of attendees in a multiprogram annual calendar.
• Advanced Cvent proficiency and client-owned instance administration.
• Familiarity with Smartsheet or similar tracking tools.
• Executive client presence and ability to lead planning meetings and updates.
• People leadership that develops team members and manages performance.

Responsibilities

• Lead the dedicated account program team, including Sr Meeting Managers and others, with responsibility for assignments, performance, and coverage across the program calendar.
• Own delivery for every program from planning kickoff through onsite execution and close, including flagship conferences.
• Serve as client’s primary delivery contact, managing cadences, status reporting, and decisions.
• Own program budgets from initial estimate through reconciliation, including forecasts and change control.
• Oversee master timeline and milestones in Smartsheet, ensuring schedules and dates are met.
• Lead onsite delivery for major programs, including staffing plans and run of show ownership.
• Manage registration, housing, attendee communications, data integrity, and privacy in Cvent.

Skills

People leadership

Executive client presence

Written communication

Project leadership

Education

CMP certification

CMM certification

Tools

Cvent

Smartsheet

Job description

American Express Global Business Travel is seeking a seasoned Team Leader to guide the program team, manage multi million dollar budgets, and serve as the client’s primary delivery contact from kickoff to onsite execution. You will oversee complex conferences, registrations, housing, and data integrity in a fast-paced, multinational environment.

The role requires at least eight years in delivering large corporate meetings, advanced Cvent skills, and strong leadership to drive client success and