Senior Global Community Manager — Slack & Data Practitioners

Fivetran; Oakland (CA); On-site; USD 130,000 - 163,000; Full time

Benefits offered by this job

100% employer-paid medical insurance

Generous PTO and holidays

RSU stock grants

Professional development

Monthly cell phone stipend

Mental health resources

Job summary

Fivetran is seeking a Senior Community Manager to lead our dbt Slack community and drive engagement for data practitioners worldwide. You will develop scalable moderation workflows, partner with Product, Marketing, and Support, and surface insights to inform roadmap and programs.

You will coach moderators, build content systems, and monitor engagement metrics to promote a welcoming, high-signal environment across regions and time zones.

Qualifications

• 5+ years of experience in digital community management, online engagement, or community program management in a global or distributed environment.
• Demonstrated experience owning day-to-day operations for a large online community (Slack/Discord/forum), including moderation, member support, and community health
• Strong understanding of online community dynamics and how to cultivate trust, belonging, and shared purpose at scale
• Experience building and improving moderation and support workflows (triage, escalation paths, response playbooks), including Code of Conduct enforcement
• Excellent written communication and facilitation skills able to respond clearly and empathetically, de-escalate issues, and encourage productive conversation
• Experience using community tooling and analytics (Slack, Common Room, and/or similar) to track engagement, identify trends, and drive improvement
• Data-informed decision making, including defining KPIs for engagement and health, measuring impact, and reporting outcomes to stakeholders
• Strong cross-functional collaboration skills, partnering effectively with Product, Marketing, Support, and Developer Experience to close the loop with the community
• Cultural fluency and sensitivity to differences in communication styles across regions and timezones
• High emotional intelligence and comfort navigating complex situations (conflict, ambiguity, sensitive topics)
• Comfort prioritizing work across multiple streams in a fast-paced environment, balancing structure with flexibility

Responsibilities

• Own day-to-day operations of the dbt Slack community, ensuring a welcoming, high-signal experience for members worldwide
• Partner with community leaders and internal stakeholders to evolve channel strategy, community guidelines, and engagement programming
• Develop and maintain scalable moderation and support workflows including Code of Conduct enforcement
• Coach and support moderators and community champions; recruit and onboard new moderators as the community grows
• Create content systems that keep members informed and activated
• Surface community insights and member feedback to Product, Marketing, and Support; close the loop with the community on outcomes
• Monitor and report on key engagement and health metrics and run experiments to improve them
• Manage the community tool stack for digital engagement (Slack workflows, analytics, knowledge base, integrations)
• Plan for and manage incident response in collaboration with Legal/People/Security
• Support cross-channel digital engagement efforts beyond Slack to create a cohesive member journey

Skills

Digital community management

Online engagement

Community program management

Moderation

Code of Conduct enforcement

Written communication

Facilitation

Community tooling analytics

KPIs

Cross-functional collaboration

Cultural fluency

Emotional intelligence

Multi-stream prioritization

Tools

Slack

Common Room

Job description

Fivetran is seeking a Senior Community Manager to lead our dbt Slack community and drive engagement for data practitioners worldwide. You will develop scalable moderation workflows, partner with Product, Marketing, and Support, and surface insights to inform roadmap and programs.

You will coach moderators, build content systems, and monitor engagement metrics to promote a welcoming, high-signal environment across regions and time zones.