Senior Global Community Lead for Data Practitioners

Socket.dev

Michigan

On-site

USD 130,000 - 163,000

Full time

14 days+

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Benefits offered by this job

Employer-paid medical insurance

Generous PTO

RSU stock grants

Professional development

Virtual team-building events

Monthly cell phone stipend

Mental health resources

Global remote-friendly environment

Job summary

Fivetran is seeking a new team member to join our dbt community team—a group dedicated to empowering data practitioners worldwide. In this role, you'll lead our digital engagement efforts, with a primary focus on managing and growing the dbt Slack community.

You'll cultivate a welcoming, high-signal space for data practitioners to connect, learn, and collaborate—partnering with internal teams and community leaders to strengthen member experience, drive participation, and surface community

Qualifications

5+ years of experience in digital community management, online engagement, or community program management in a global or distributed environment.
Experience owning day-to-day operations for a large online community (Slack/Discord/forum), including moderation, member support, and community health.
Strong understanding of online community dynamics and how to cultivate trust, belonging, and shared purpose at scale.
Experience building and improving moderation and support workflows (triage, escalation paths, response playbooks), including Code of Conduct enforcement.
Excellent written communication and facilitation skills—able to respond clearly and empathetically, de-escalate issues, and encourage productive conversation.
Experience using community tooling and analytics (Slack workflows, Common Room, and/or similar) to track engagement, identify trends, and drive improvement.
Data-informed decision making, including defining KPIs for engagement and health, measuring impact, and reporting outcomes to stakeholders.
Strong cross-functional collaboration skills, partnering effectively with Product, Marketing, Support, and Developer Experience to close the loop with the community.
Cultural fluency and sensitivity to differences in communication styles across regions and timezones.
High emotional intelligence and comfort navigating complex situations (conflict, ambiguity, sensitive topics).
Comfort prioritizing work across multiple streams in a fast-paced environment, balancing structure with flexibility.

Responsibilities

Own day-to-day operations of the dbt Slack community, ensuring a welcoming, high-signal experience for members worldwide
Partner with community leaders and internal stakeholders to evolve channel strategy, community guidelines, and engagement programming
Develop and maintain scalable moderation and support workflows (triage, escalation paths, response playbooks) including Code of Conduct enforcement
Coach and support moderators and community champions; recruit and onboard new moderators as the community grows
Create content systems that keep members informed and activated (announcements, highlights, prompts, and community storytelling)
Surface community insights and member feedback to Product, Marketing, and Support; close the loop with the community on outcomes
Monitor and report on key engagement and health metrics (growth, activation, retention, response times, sentiment) and run experiments to improve them
Manage the community tool stack for digital engagement (Slack workflows, analytics, knowledge base, integrations, web portal) and document best practices
Plan for and manage incident response in collaboration with Legal/People/Security as needed (harassment, safety, sensitive topics)
Support cross-channel digital engagement efforts beyond Slack (community forums, social, events) to create a cohesive member journey