Senior Genesys Cloud CX Training Specialist

Miratech; Arizona; À distance; USD 65 000 - 110 000; Plein temps

Avantages offerts par ce poste

Culture of Relentless Performance

Competitive Pay & Benefits

Remote work

Résumé du poste

Miratech is seeking a Genesys Cloud CX Training Specialist to lead hands-on end-user training for a large migration project. You will design and deliver scenario-based sessions across multiple business units, working with SMEs to craft focused agendas and practical hands-on practice.

You will develop SCORM/LMS content using Articulate Storyline, track progress, and support Train-the-Trainer initiatives. This role offers remote work flexibility and growth opportunities within a global,

Qualifications

• 3+ years of end-user training experience on enterprise CX platforms.
• Experience delivering scenario-based training using adult-learning principles.
• Experience developing or delivering SCORM/LMS training content; Articulate Storyline a plus.
• WFM platform training experience including forecasting, scheduling, and real-time adherence.

Responsabilités

• Deliver hands-on, scenario-based end-user training for Genesys Cloud CX and WFM across multiple business units.
• Facilitate live and virtual training sessions using hands-on, guided practice and real-world scenarios.
• Translate functional and technical content into structured, timed training agendas with SMEs.
• Validate training environment readiness, including user access, test data, prerequisites, and system configurations.
• Track attendance, participant feedback, assessment completion, and overall training progress; report to the Program Lead.
• Support the development and maintenance of SCORM/LMS-based training content (Articulate Storyline).
• Develop user-facing job aids, guides, and supporting learning materials.
• Support Train-the-Trainer sessions for LOB Change Champions.
• Identify and elevate training readiness risks related to environment, content, or pacing.
• Adapt training approach based on participant engagement and knowledge level.

Connaissances

End-user training

Genesys Cloud CX

SCORM/LMS

Articulate Storyline

WFM training

Facilitation

Stakeholder coordination

Outils

Articulate Storyline

SCORM LMS

Description du poste

Miratech is seeking a Genesys Cloud CX Training Specialist to lead hands-on end-user training for a large migration project. You will design and deliver scenario-based sessions across multiple business units, working with SMEs to craft focused agendas and practical hands-on practice.

You will develop SCORM/LMS content using Articulate Storyline, track progress, and support Train-the-Trainer initiatives. This role offers remote work flexibility and growth opportunities within a global,