Genesys Cloud CX Training Lead | End-User Transformation

Miratech

Town of Gates (NY)

Remote

USD 70,000 - 110,000

Full time

14 days+

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Benefits offered by this job

Culture of Relentless Performance

Remote work

Growth opportunities

Global impact

Diverse team

Sustainability values

Job summary

Miratech is seeking a Genesys Cloud CX Training Specialist to support a large enterprise migration and transformation program. You will deliver hands-on end-user training across multiple business units, focusing on scenario-based practice rather than slides.

You will partner with Subject Matter Experts to convert technical content into structured agendas, validate environments, and track progress. Experience with WFM training, Articulate Storyline, and SCORM/LMS is highly valued, with a flexible

Qualifications

3+ years of experience delivering end-user training on enterprise software and CX platforms such as Genesys Cloud CX.
Proven experience delivering interactive, scenario-based training using adult-learning principles.
Experience developing or delivering SCORM/LMS-based training content; familiarity with Articulate Storyline is a plus.
WFM platform training experience, including forecasting, scheduling, and real-time adherence, is strongly preferred.
Strong organizational and stakeholder coordination skills, with the ability to manage multiple concurrent training workstreams.
Excellent facilitation and communication skills, with the ability to adapt training content, pacing, and delivery based on audience needs.

Responsibilities

Deliver hands-on, scenario-based end-user training for Genesys Cloud CX and WFM across multiple business units.
Facilitate live and virtual training sessions using a hands-on, click-through approach focused on guided practice and real-world scenarios.
Work with Subject Matter Experts to convert content into structured, timed training agendas.
Validate training environment readiness, including user access, test data, prerequisites, and required configurations.
Track attendance, participant feedback, assessment completion, and report status to project leads.
Develop and maintain SCORM/LMS-based training content and job aids.
Support Train-the-Trainer sessions and identify readiness risks.
Adjust training approach based on participant engagement and feedback.