Genesys Cloud CX Training Specialist - Remote & Impactful

Miratech; Missouri; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Relentless Performance Culture

Competitive Pay & Benefits

Remote Work

Growth Opportunities

Global Impact

Multicultural Environment

Social Sustainability Values

Job summary

Miratech is seeking a Genesys Cloud CX Training Specialist to support a large-scale enterprise migration and transformation program. You will deliver hands-on, scenario-based end-user training across multiple business units, focusing on practical application rather than slide-based presentations.

Collaborating with SMEs, you will convert content into structured, timed training agendas, validate environments, track progress, and develop SCORM/LMS materials and user guides.

Qualifications

• 3+ years of experience delivering end-user training on enterprise software and CX platforms such as Genesys Cloud CX or similar solutions.
• Experience delivering interactive, scenario-based training using adult-learning principles.
• Experience developing or delivering SCORM/LMS-based training content; familiarity with Articulate Storyline is a plus.
• WFM platform training experience, including forecasting, scheduling, and real-time adherence, is strongly preferred.
• Strong organizational and stakeholder coordination skills, with the ability to manage multiple concurrent training workstreams.
• Excellent facilitation and communication skills, with the ability to adapt training content, pacing, and delivery based on audience needs.

Responsibilities

• Deliver hands-on, scenario-based end-user training for Genesys Cloud CX and WFM across multiple business units.
• Facilitate live and virtual training sessions focusing on guided practice and real-world scenarios.
• Work with SMEs to convert content into structured, timed training agendas.
• Validate training environment readiness and required configurations prior to sessions.
• Track attendance, feedback, assessment completion, and overall progress; report to program leadership.
• Develop and maintain SCORM/LMS-based training content and user-facing job aids.

Skills

End-user training

Scenario-based training

Adult-learning principles

Training content development

WFM training experience

Facilitation and communication

Tools

SCORM/LMS

Articulate Storyline

Job description

Miratech is seeking a Genesys Cloud CX Training Specialist to support a large-scale enterprise migration and transformation program. You will deliver hands-on, scenario-based end-user training across multiple business units, focusing on practical application rather than slide-based presentations.

Collaborating with SMEs, you will convert content into structured, timed training agendas, validate environments, track progress, and develop SCORM/LMS materials and user guides.