Remote Genesys Cloud CX Training Specialist

Miratech; Oregon; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Culture of Relentless Performance

Competitive Pay & Benefits

Remote work

Growth opportunities

Global impact

Multicultural environment

Social sustainability values

Job summary

Miratech seeks a Genesys Cloud CX Training Specialist to support a large-scale migration and transformation program. You will deliver hands-on, scenario-based end-user training across multiple business units.

The role involves working with Subject Matter Experts to convert content into structured agendas, validating environments, tracking attendance, and developing SCORM/LMS materials with Articulate Storyline; Train-the-Trainer support and adapting pacing to audience needs are also included.

Qualifications

• 3+ years of experience delivering end-user training on enterprise software and CX platforms.
• Experience developing or delivering SCORM/LMS-based training content; familiarity with Articulate Storyline.
• WFM platform training experience, including forecasting, scheduling, and real-time adherence.
• Excellent facilitation and communication skills.

Responsibilities

• Deliver hands-on, scenario-based end-user training for Genesys Cloud CX across multiple business units.
• Facilitate live and virtual training sessions with guided practice and real-world scenarios.
• Work with Subject Matter Experts to convert content into structured, timed training agendas.
• Validate training environment readiness, including user access and prerequisites.
• Track attendance, participant feedback, assessment completion, and report status to project leads.
• Develop and maintain SCORM/LMS-based training content and user-facing materials.
• Support Train-the-Trainer sessions for LOB Change Champions.
• Identify and elevate training readiness risks and adjust pacing based on feedback.

Skills

End-user training

SCORM/LMS training

Articulate Storyline

WFM training

Facilitation & communication

Stakeholder coordination

Tools

Articulate Storyline

SCORM

Job description

Miratech seeks a Genesys Cloud CX Training Specialist to support a large-scale migration and transformation program. You will deliver hands-on, scenario-based end-user training across multiple business units.

The role involves working with Subject Matter Experts to convert content into structured agendas, validating environments, tracking attendance, and developing SCORM/LMS materials with Articulate Storyline; Train-the-Trainer support and adapting pacing to audience needs are also included.