Genesys Cloud CX Training Specialist — Remote-Ready

Miratech; Massachusetts; Remote; USD 70,000 - 105,000; Full time

Benefits offered by this job

Culture of Relentless Performance

Competitive Pay and Benefits

Work From Anywhere Culture

Growth Mindset

Global Impact

Welcoming Multicultural Environment

Social Sustainability Values

Job summary

Miratech is seeking a Genesys Cloud CX Training Specialist to support a large-scale migration and transformation program. You will deliver hands-on training to end users across multiple business units, focusing on real-world scenarios rather than slides.

The role requires 3+ years of enterprise CX training experience, strong facilitation skills, and the ability to adapt content for diverse audiences. Remote work is supported, with opportunities to collaborate globally.

Qualifications

• 3+ years of experience delivering end-user training on enterprise software and CX platforms.
• Experience delivering interactive, scenario-based training using adult-learning principles.
• Familiarity with SCORM/LMS-based training content; Articulate Storyline is a plus.

Responsibilities

• Deliver hands-on, scenario-based end-user training for Genesys Cloud CX and WFM across units.
• Facilitate live and virtual sessions with guided practice and real-world scenarios.
• Convert content into structured training agendas with SMEs guidance.
• Validate training environment readiness and prerequisites for each session.
• Track attendance, feedback, and progress; report to program lead.
• Support SCORM/LMS content development and Storyline materials.
• Create user-friendly job aids and learning materials.
• Support Train-the-Trainer sessions for change champions.
• Identify and escalate training readiness risks.
• Adjust pacing based on engagement and feedback.

Skills

End-user training

Facilitation

Stakeholder coordination

Adult learning

Tools

Articulate Storyline

SCORM/LMS

Job description

Miratech is seeking a Genesys Cloud CX Training Specialist to support a large-scale migration and transformation program. You will deliver hands-on training to end users across multiple business units, focusing on real-world scenarios rather than slides.

The role requires 3+ years of enterprise CX training experience, strong facilitation skills, and the ability to adapt content for diverse audiences. Remote work is supported, with opportunities to collaborate globally.