Senior General Liability Technical Claims Specialist

Travelers; Morristown (NJ); On-site; USD 86,000 - 141,000; Full time

Job summary

Travelers in Morristown, NJ seeks a Technical Specialist, General Liability to manage and investigate moderate complexity injury and property damage claims, including coverage evaluation and timely payments. You will mentor Claim Reps and collaborate with counsel and vendors.

The role requires strong claims-management and communication skills, the ability to analyze complex situations, and a commitment to high service standards. Travel for mediations and trials may be required.

Qualifications

• Bachelor's degree required.
• 3 years of liability or bodily injury claim experience.
• 2 years of litigation claim experience.
• Active adjuster license where required by state law.
• Experience with claims management systems; proficient in MS Office and enterprise platforms.
• Excellent verbal and written communication; ability to explain complex information clearly.
• Ability to analyze complex situations, exercise judgment and decide independently.
• Strong customer service skills and ability to handle difficult conversations with empathy.
• Attention to detail, organization, and ability to manage high-volume workload.
• Proven conflict resolution, negotiation skills, and ability to manage litigation.

Responsibilities

• Independently manage an active caseload of injury/property damage claims through resolution within authority.
• Investigate information with relevant parties to determine coverage, liability, and damages; establish reserves.
• Provide timely, professional communication to customers, counsel, and internal stakeholders.
• Coordinate resources to conduct thorough claim investigations and evaluations.
• Negotiate settlements within authority and issue payments accurately and timely.
• Assist Counsel with litigation management strategies.
• Maintain accurate records in claim systems.
• Identify opportunities to improve best practices and implement solutions.
• Adapt to new technology and AI tool rollouts while maintaining productivity.
• Obtain and maintain required insurance licenses within three months; travel may be required.

Skills

Bachelor's Degree

Liability/BI claims

Litigation claim exp

Adjuster license

Claims management systems

Microsoft Office

Analytical thinking

Customer service

Attention to detail

Negotiation

Stress management

Education

Bachelor's Degree

Tools

Microsoft Office

Enterprise tech platforms

Job description

Travelers in Morristown, NJ seeks a Technical Specialist, General Liability to manage and investigate moderate complexity injury and property damage claims, including coverage evaluation and timely payments. You will mentor Claim Reps and collaborate with counsel and vendors.

The role requires strong claims-management and communication skills, the ability to analyze complex situations, and a commitment to high service standards. Travel for mediations and trials may be required.