Senior GECX Engineer: Google Cloud AI & CX

Accenture; Des Moines (IA); On-site; USD 95,000 - 210,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

Long-term Disability

401(k) Plan

Bonus Opportunities

Paid Holidays

Paid Time Off

Job summary

Accenture is seeking a hands-on Senior Engineer focused on Google Gemini Enterprise for Customer Experience (GECX) Solutions. You will work closely with senior architects and clients to design and implement modern GECX offerings within GCP environments, aligning technology with business goals and driving end-to-end delivery across global projects.

You will lead delivery teams, provide architectural guidance, and partner with software and technology partners to deploy enterprise-grade AI agents

Qualifications

• 3+ years in technology transformation with focus on Conversational AI, CCaaS or cloud-based contact center solutions
• 5+ years with Contact Center technologies and industry best practices, including AI Agent building, CCaaS strategy, migration and implementation on multiple platforms
• 5+ years aligning technology with contact center benchmarks, quality metrics, agent scorecard
• Bachelor's degree or equivalent (minimum 12 years) work experience; if Associate’s degree, minimum 6 years work experience

Responsibilities

• Develop and deploy end-to-end delivery lifecycle of complex, global Service technology solutions for customer channel solutions
• Architect and provide technical recommendations between GECX offerings and client environments
• Design and engineer enterprise-ready AI agents with retrieval, orchestration, policy-based routing, tool invocation, evaluation harnesses, and observability
• Configure and implement GECX CCaaS solutions within client environments and integrate with end-to-end architecture
• Plan and estimate delivery work with Agile approach, manage on-shore and off-shore resources, scope, budget, and risk

Skills

Technology transformation

Conversational AI

CCaaS

Cloud platforms

Client-facing

Education

Bachelor's degree or equivalent (12 years)

Tools

AWS Cloud

Google Cloud Platform

Genesys

NICE

Job description

Accenture is seeking a hands-on Senior Engineer focused on Google Gemini Enterprise for Customer Experience (GECX) Solutions. You will work closely with senior architects and clients to design and implement modern GECX offerings within GCP environments, aligning technology with business goals and driving end-to-end delivery across global projects.

You will lead delivery teams, provide architectural guidance, and partner with software and technology partners to deploy enterprise-grade AI agents