Senior GECX Engineer: Cloud AI & CCaaS Architect

Accenture

Scottsdale (AZ)

On-site

USD 120,000 - 210,000

Full time

14 days+

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Benefits offered by this job

Medical, dental, vision

401(k) plan

Paid holidays

Paid time off

Job summary

Accenture is seeking a hands-on Senior Engineer focused on Google Gemini Enterprise for Customer Experience (GECX) Solutions. You will work with clients, support senior architects, and contribute to end-to-end delivery of GECX deployments on Google Cloud Platform.

Travel may be required 0-100% depending on client needs. You will architect and implement AI agents, CCaaS configurations, and ensure alignment with client architectures, driving complex transformation programs across on-shore and

Qualifications

Minimum of 3 years of experience in technology transformation, with a focus on Conversational AI, CCaaS or cloud-based contact center solutions.
Minimum of 5 years of experience with Contact Center technologies and industry best practices, including AI Agent building, CCaaS strategy, migration and implementation on platforms such as AWS, Google, Genesys, Avaya, NICE.
Minimum of 5 years of experience in aligning technology capabilities with contact center benchmarks, quality metrics, agent scorecard etc.
Bachelor's degree or equivalent (minimum 12 years) work experience.

Responsibilities

Works in a highly client-facing role to develop and deploy end-to-end delivery lifecycle of complex, global and large-scale Service technology solutions for customer channel solutions.
Architects and provides technical recommendations and analysis between GECX product offerings and client’s environments.
Designs and engineers enterprise-ready AI agents encompassing retrieval, orchestration, policy-based routing, tool invocation, evaluation harnesses, and lifecycle observability
Designs, configures and implements GECX CCaaS solutions in client environments and integrates it within client’s end-to‑end architecture, requirements and technological constraints.
Works with software and technology partners to design & deliver Service-focused solutions.
Plans and estimates delivery work with an Agile approach, focusing on project milestones, resource planning (both on-shore and off-shore), scope, budget, risk identification and mitigation planning.
Manages day‑to‑day on-shore and off-shore project teams during the project lifecycle.
Manages the project ideation, gathering the high-level business requirements, defining the detailed requirements and process into epics and stories.