Senior Fulfillment Ops Leader - Lean & People Development

Amazon Inc.; Colorado Springs (CO); On-site; USD 135,000 - 183,000; Full time

Job summary

Amazon.com Services LLC in Colorado Springs and Salt Lake City is seeking a Sr. Operations Manager to lead site operations, manage a team of Operations and Area Managers, and drive performance, safety, and customer satisfaction across inbound/outbound processes.

You will implement Lean initiatives, set performance targets, coach leaders, and collaborate with HR, Finance, Safety, and IT to secure resources for strategic projects.

Qualifications

• Bachelor's degree or equivalent.
• Direct management experience in manufacturing, production, distribution, or logistics.
• Experience with performance metrics, process improvement, and Lean methodologies.
• Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminations.
• Flexible to work a variety of hours, including overnight, weekends and holidays.

Responsibilities

• Drives creation of quality initiatives and Lean projects to meet/exceed business plan.
• Responsible for overall safety, quality, performance and customer experience of inbound or outbound operations.
• Sets/clarifies requirements and expectations for Operations and Area Managers; measures performance and provides feedback.
• Leveraging Operations and Area Managers to source ideas and create improvement plans.
• Ensures best practices are shared across departments, shifts, and network.
• Collaborates with HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers to secure resources for projects.

Skills

Lean methodologies

Performance metrics

Staffing lifecycle

Leadership

Education

Bachelor's degree or equivalent

Job description

Amazon.com Services LLC in Colorado Springs and Salt Lake City is seeking a Sr. Operations Manager to lead site operations, manage a team of Operations and Area Managers, and drive performance, safety, and customer satisfaction across inbound/outbound processes.

You will implement Lean initiatives, set performance targets, coach leaders, and collaborate with HR, Finance, Safety, and IT to secure resources for strategic projects.