Senior Fulfillment Operations Leader

Amazon Inc.; Franklin (IN); On-site; USD 135,000 - 183,000; Full time

Job summary

Amazon.com Services LLC seeks a Sr. Operations Manager to lead budgetary and people development goals across site operations.

You will coach and mentor a team of Operations and Area Managers, drive performance, and build leadership bench strength within the Fulfillment Center. Responsibilities include safety, quality, performance, and customer experience for either Inbound or Outbound operations; you will coordinate with HR, Finance, Facilities and IT to secure resources and support for major

Qualifications

• Bachelor's degree or equivalent.
• Experience with performance metrics and process improvement and Lean techniques.
• Experience with staffing lifecycle, including interviewing, hiring, performance management, and terminations.
• Work flexible schedule including weekends, nights, and holidays.
• 7+ years direct management experience in manufacturing, production or distribution.

Responsibilities

• Drives creation of quality initiatives, process change initiatives and Lean initiatives to meet business plan.
• Responsible for safety, quality and performance and customer experience of either Inbound or Outbound operations.
• Sets and clarifies requirements for Operations and Area Managers; measures performance and provides feedback.
• Leverages staff by sourcing ideas and creating improvement plans; shares best practices across departments.

Skills

Performance metrics

Process improvement

Lean techniques

Staffing lifecycle

Hiring

Education

Bachelor's degree or equivalent

Master's degree (preferred)

Job description

Amazon.com Services LLC seeks a Sr. Operations Manager to lead budgetary and people development goals across site operations.

You will coach and mentor a team of Operations and Area Managers, drive performance, and build leadership bench strength within the Fulfillment Center. Responsibilities include safety, quality, performance, and customer experience for either Inbound or Outbound operations; you will coordinate with HR, Finance, Facilities and IT to secure resources and support for major