Senior Fulfillment Operations Leader | Lean & Growth

Amazon Inc.; Aurora (CO); On-site; USD 135,000 - 183,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

RSU eligibility

Job summary

Amazon.com Services LLC in Colorado is seeking a Sr. Operations Manager to lead budgetary, people development and site operational objectives.

You will manage a team of Operations and Area Managers, mentor staff, and drive safety, quality and customer experience across Inbound or Outbound operations. The role emphasizes Lean process improvements, performance metrics, and cross-functional collaboration with HR, Finance, Facilities, Safety and IT.

Qualifications

• Bachelor’s Degree or 2+ years Amazon experience.
• 7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment.
• Prior experience with performance metrics, process improvement and Lean techniques.
• Prior experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and termination.

Responsibilities

• Drives creation of quality initiatives, process change initiatives and Lean initiatives to enable their functional area and FC to meet and exceed business plan.
• Responsible for overall safety, quality and performance and customer experience of either Inbound or Outbound operations.
• Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments.
• Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
• Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
• Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.

Skills

Staff management

Lean / process improvement

Performance metrics

Hiring & performance management

Education

Bachelor’s Degree

MBA

Job description

Amazon.com Services LLC in Colorado is seeking a Sr. Operations Manager to lead budgetary, people development and site operational objectives.

You will manage a team of Operations and Area Managers, mentor staff, and drive safety, quality and customer experience across Inbound or Outbound operations. The role emphasizes Lean process improvements, performance metrics, and cross-functional collaboration with HR, Finance, Facilities, Safety and IT.