Senior Fulfillment Operations Leader

Amazon; Markham (IL); On-site; USD 135,000 - 183,000; Full time

Benefits offered by this job

Health insurance

RSUs

401(k)

Job summary

Amazon.com Services LLC is seeking a Senior Operations Manager for the IGQ1 building in Markham, IL. You will lead a large-scale operation delivering for millions of customers, driving Lean initiatives, safety and quality, and cross-functional collaboration across HR, Finance, Facilities, and IT.

Responsibilities include owning budgetary performance, developing leaders, and building a high-performing team across inbound or outbound functions, with flexibility to meet business needs.

Qualifications

• Bachelor's degree or equivalent.
• 7+ years direct management experience in a manufacturing, production or distribution environment.
• Experience with performance metrics, process improvement and Lean techniques.
• Experience with staffing lifecycle: interviewing, hiring, performance management, promotions and termination.
• Ability to work flexible hours, including overnight, weekends and holidays.

Responsibilities

• Own the operation – take full accountability for budgetary performance, people development, and operational excellence across inbound or outbound.
• Lead and develop leaders – manage, coach, and mentor a team of Operations and Area Managers, setting expectations and building future leaders.
• Drive continuous improvement – champion Lean initiatives, process innovations, and quality programs to exceed goals.
• Deliver a world-class customer experience – ensure safety, quality, and performance standards are met daily.
• Collaborate cross-functionally – partner with HR, Finance, Facilities, Safety, IT and peers to secure resources and drive site-wide success.
• Cultivate ideas – source and nurture innovative ideas and translate them into actionable improvement plans.
• Share best practices – ensure best practices are shared across all departments, shifts, and the network.

Skills

Leadership

Operations management

Lean techniques

Budgeting

People management

Safety compliance

Education

Bachelor's degree

Job description

Amazon.com Services LLC is seeking a Senior Operations Manager for the IGQ1 building in Markham, IL. You will lead a large-scale operation delivering for millions of customers, driving Lean initiatives, safety and quality, and cross-functional collaboration across HR, Finance, Facilities, and IT.

Responsibilities include owning budgetary performance, developing leaders, and building a high-performing team across inbound or outbound functions, with flexibility to meet business needs.