Senior Fulfillment Operations Leader

Amazon Inc.; Markham (IL); On-site; USD 135,000 - 183,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

RSUs and sign-on payments

Job summary

Amazon Inc. in Markham, IL is seeking a Senior Operations Manager to lead a large-scale fulfillment operation and deliver for millions of Amazon customers daily.

You will own budgetary performance, develop leaders, and drive Lean improvements across inbound or outbound functions, ensuring safety, quality, and high performance. Join a hands-on leadership team shaping the network’s best practices nationwide.

Qualifications

• Bachelor's degree or equivalent.
• 7+ years direct management experience in a manufacturing, production or distribution environment.
• Work flexible hours as business demands, including overnight, weekends and holidays.
• Prior experience with performance metrics, process improvement and Lean techniques.
• Prior experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and termination.

Responsibilities

• Own the operation – Take full accountability for budgetary performance, people development, and operational excellence across your functional area (Inbound or Outbound).
• Lead and develop leaders – Manage, coach, and mentor a team of Operations and Area Managers, setting clear expectations and holding them accountable while building the next generation of Amazon leaders.
• Drive continuous improvement – Champion Lean initiatives, process innovations, and quality programs that push your team and the FC to exceed business goals.
• Deliver a world-class customer experience – Ensure safety, quality, and performance standards are met or exceeded every single day.
• Collaborate cross-functionally – Partner with HR, Finance, Facilities, Safety, IT, and peer leaders to secure resources, share best practices, and drive site-wide success.

Skills

Operations management

Lean techniques

Performance metrics

Staffing lifecycle

People development

Education

Bachelor's degree or equivalent

Engineering/Operations degree or MBA preferred

Job description

Amazon Inc. in Markham, IL is seeking a Senior Operations Manager to lead a large-scale fulfillment operation and deliver for millions of Amazon customers daily.

You will own budgetary performance, develop leaders, and drive Lean improvements across inbound or outbound functions, ensuring safety, quality, and high performance. Join a hands-on leadership team shaping the network’s best practices nationwide.