Senior Fulfillment Operations Leader

Amazon Inc.; Bristol (IN); On-site; USD 135,000 - 183,000; Full time

Job summary

Amazon.com Services LLC in Bristol, IN is seeking a Senior Operations Manager to lead a large-scale fulfillment operation, delivering for millions of Amazon customers daily. You will own the operation, drive Lean improvements, and mentor a team of Operations and Area Managers to build the next generation of leaders.

You will collaborate cross-functionally with HR, Finance, Facilities, Safety, and IT to secure resources and drive site-wide success, while expanding best practices across the

Qualifications

• Bachelor's degree or equivalent required.
• 7+ years direct management experience in a manufacturing, production or distribution environment.
• Experience with performance metrics, process improvement and Lean techniques.
• Experience with full staffing lifecycle: interviewing, hiring, performance management, promotions and terminations.

Responsibilities

• Own the operation – Take full accountability for budgetary performance, people development, and operational excellence across your functional area (Inbound or Outbound).
• Lead and develop leaders – Manage, coach, and mentor a team of Operations and Area Managers, setting clear expectations and holding them accountable while building the next generation of Amazon leaders.
• Drive continuous improvement – Champion Lean initiatives, process innovations, and quality programs that push your team and the FC to exceed business goals.
• Deliver a world‑class customer experience – Ensure safety, quality, and performance standards are met or exceeded every single day.
• Collaborate cross‑functionally – Partner with HR, Finance, Facilities, Safety, IT, and peer leaders to secure resources, share best practices, and drive site‑wide success.
• Cultivate ideas – Source and nurture innovative ideas from your team, translating them into actionable improvement plans that raise the bar across the network.
• Share best practices – Take proactive steps to ensure best practices are shared across all departments, shifts, and the broader network.

Skills

Lean techniques

Performance metrics

Staffing lifecycle

Change management

Education

Bachelor's degree or equivalent

Job description

Amazon.com Services LLC in Bristol, IN is seeking a Senior Operations Manager to lead a large-scale fulfillment operation, delivering for millions of Amazon customers daily. You will own the operation, drive Lean improvements, and mentor a team of Operations and Area Managers to build the next generation of leaders.

You will collaborate cross-functionally with HR, Finance, Facilities, Safety, and IT to secure resources and drive site-wide success, while expanding best practices across the