Senior Fulfillment Operations Lead

Amazon; Palatine (IL); On-site; USD 91,000 - 137,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

RSUs

Parental leave

Job summary

Amazon in Palatine, IL is seeking an Operations Manager to lead a salaried and hourly team across multiple shifts. You will drive safety, quality, and delivery performance while delivering on productivity improvements through data‑driven decisions and cross‑functional collaboration.

Responsibilities include mentoring staff, managing large projects with site and regional impact, and partnering with Safety, Engineering, and HR to meet business goals. Flexibility for weekends/nights is required.

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ Amazon (blue badge/FTE) experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Responsibilities

• Mentor and motivate salaried and hourly workforce.
• Lead large-scale projects with site and regional impact.
• Develop and execute productivity plans via forecasts and load balancing.
• Ensure safety, quality, productivity, and on-time delivery.

Skills

Team leadership

Performance management

Data-driven decisions

Safety compliance

Education

Bachelor's degree or equivalent

Tools

Lean techniques

Job description

Amazon in Palatine, IL is seeking an Operations Manager to lead a salaried and hourly team across multiple shifts. You will drive safety, quality, and delivery performance while delivering on productivity improvements through data‑driven decisions and cross‑functional collaboration.

Responsibilities include mentoring staff, managing large projects with site and regional impact, and partnering with Safety, Engineering, and HR to meet business goals. Flexibility for weekends/nights is required.