Senior Fulfillment Operations Leader

Amazon Inc.; Little Rock (AR); On-site; USD 122,000 - 164,000; Full time

Job summary

Amazon is seeking a Sr. Operations Manager for its Little Rock Fulfillment Center. The role leads a team of Operations and Area Managers, driving safety, quality and customer experience while meeting business objectives.

Responsibilities include setting expectations, measuring performance, and leveraging ideas to create improvement plans across shifts and departments; collaboration with HR, Finance, Facilities, Safety and IT is essential to secure resources for initiatives.

Qualifications

• Bachelor’s degree or equivalent, or 2+ years of equivalent experience.
• 7+ years direct management experience in a manufacturing, production or distribution environment.
• Prior experience with performance metrics, process improvement and Lean techniques.
• Prior experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and termination.

Responsibilities

• Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed business plan.
• Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations.
• Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments.
• Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
• Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
• Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.

Skills

People management

Lean techniques

Performance metrics

Process improvement

Staffing lifecycle

Education

Bachelor's degree or equivalent

2+ years of equivalent experience

Job description

Amazon is seeking a Sr. Operations Manager for its Little Rock Fulfillment Center. The role leads a team of Operations and Area Managers, driving safety, quality and customer experience while meeting business objectives.

Responsibilities include setting expectations, measuring performance, and leveraging ideas to create improvement plans across shifts and departments; collaboration with HR, Finance, Facilities, Safety and IT is essential to secure resources for initiatives.