Senior Fulfillment Operations Leader

Amazon; Davenport (IA); On-site; USD 135,000 - 183,000; Full time

Job summary

Amazon Davenport is seeking a Sr. Operations Manager to oversee budget, people development, and operational objectives at the Fulfillment Center. You will lead a team of Operations and Area Managers, coach for performance, and build strong employee relations to drive results.

The role emphasizes Lean process improvements, safety, and customer experience in Inbound or Outbound operations, with cross-functional collaboration across HR, Finance, Facilities, Safety, IT and more.

Qualifications

• Bachelor's degree or equivalent, or 2+ years of equivalent experience.
• 7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment.
• Experience with performance metrics, process improvement and Lean techniques.
• Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and termination.

Responsibilities

• Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed business plan.
• Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations.
• Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments.
• Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
• Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
• Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.

Skills

Leadership

Lean methodologies

Performance metrics

Staffing lifecycle

Education

Bachelor's degree or equivalent

MBA preferred

Tools

Lean techniques

Job description

Amazon Davenport is seeking a Sr. Operations Manager to oversee budget, people development, and operational objectives at the Fulfillment Center. You will lead a team of Operations and Area Managers, coach for performance, and build strong employee relations to drive results.

The role emphasizes Lean process improvements, safety, and customer experience in Inbound or Outbound operations, with cross-functional collaboration across HR, Finance, Facilities, Safety, IT and more.