Senior Fulfillment Account Manager | Growth & Strategy

MaC VC

Illinois

On-site

USD 70,000 - 93,000

Full time

11 days ago

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Job summary

Flexport in the United States is seeking a seasoned Fulfillment Account Manager III to safeguard merchant success and drive growth across fulfillment services. You will act as the primary liaison between merchants and internal teams, shaping strategic account plans and ensuring seamless execution that delivers value and strengthens long-term relationships.

The role combines high-level strategic insight with hands-on delivery, requiring 3–5+ years in account management and a proven track record

Qualifications

Strong strategic thinking with ability to translate business needs into actionable plans.
Proven ability to lead cross-functional teams and projects.
Excellent relationship management and client-facing communication.
Ability to influence at multiple levels internally and with clients.
Compliance-first mindset and integrity in business operations.

Responsibilities

Support account management by following established frameworks and processes.
Lead strategic relationships with major accounts and build trusted partnerships.
Serve as primary point of contact for merchants and advocate for client priorities.
Identify upsell opportunities and drive retention and wallet share.
Track metrics and provide strategic reviews of portfolio performance.