Strategic Fulfillment Account Leader

Flexport; Phillipsburg (NJ); On-site; USD 84,000 - 105,000; Full time

Job summary

Flexport is seeking a seasoned Senior Account Manager, Fulfillment to champion merchant success and drive sustainable growth in fulfillment services. You will serve as the trusted liaison between merchants and internal teams, ensuring strategic alignment and operational excellence across warehouses nationwide.

You will lead strategic client relationships, deliver outcomes with cross-functional teams, and identify expansion opportunities to grow revenue while maintaining high satisfaction and

Qualifications

• 8+ years of account management or client success experience.
• Proven ability to lead strategic initiatives and complex projects.
• Demonstrated success managing a significant book of business (e.g., $25M+).
• Strong strategic thinking and ability to translate needs into actionable plans.
• Excellent communication and stakeholder management at multiple levels.

Responsibilities

• Strategic leadership and cross-functional collaboration to align resources with business goals.
• Manage key client portfolios, cultivating long-term relationships and driving value.
• Lead initiatives to improve client satisfaction, retention, and ROI.
• Identify and pursue expansion opportunities within existing accounts.
• Track metrics to monitor account health and business impact.
• Bridge clients and internal teams to deliver transformational solutions.

Skills

Account management

Client success

Strategic thinking

Cross-functional leadership

Relationship management

Financial acumen

Communication

Education

Bachelor's degree in Business or related field

Job description

Flexport is seeking a seasoned Senior Account Manager, Fulfillment to champion merchant success and drive sustainable growth in fulfillment services. You will serve as the trusted liaison between merchants and internal teams, ensuring strategic alignment and operational excellence across warehouses nationwide.

You will lead strategic client relationships, deliver outcomes with cross-functional teams, and identify expansion opportunities to grow revenue while maintaining high satisfaction and