Fulfillment Account Manager: Strategic Client Growth

Flexport; Atlanta (GA); On-site; USD 70,000 - 93,000; Full time

Benefits offered by this job

Bonus

Equity

Medical and dental insurance

Flexible time off

Job summary

Flexport is seeking an experienced Account Manager III, Fulfillment to manage strategic client relationships and drive merchant success across a multi‑city footprint in the US. You will collaborate with Product, Operations, and Sales to ensure seamless execution and growth opportunities.

The role emphasizes proactive client advocacy, program leadership, and data‑driven improvements that enhance retention and long‑term value for major accounts.

Qualifications

• Bachelor's degree in Business, Supply Chain Management, or related field.
• 3–5+ years in account management or client success with demonstrated success leading projects.
• Proven track record managing a $15M–$30M book of business and cross‑functional leadership.

Responsibilities

• Support account management by following frameworks to ensure consistent service.
• Lead strategic relationships with major accounts and partner at multiple stakeholder levels.
• Act as primary client liaison, anticipate needs, resolve inquiries, and advocate for clients.
• Identify upsell and expansion opportunities; develop strategies to maximize retention.
• Track metrics, lead portfolio reviews, and mitigate risks across client programs.
• Collaborate with Product, Operations and Sales to evolve Flexport capabilities per client needs.

Skills

Account management

Client success

Strategic thinking

Cross‑functional leadership

Relationship building

Communication

Regulatory compliance

Supply chain knowledge

Education

Bachelor's degree in Business or Supply Chain

Job description

Flexport is seeking an experienced Account Manager III, Fulfillment to manage strategic client relationships and drive merchant success across a multi‑city footprint in the US. You will collaborate with Product, Operations, and Sales to ensure seamless execution and growth opportunities.

The role emphasizes proactive client advocacy, program leadership, and data‑driven improvements that enhance retention and long‑term value for major accounts.