Senior Fulfillment Account Manager - Client Growth

Flexport; San Bernardino (CA); On-site; USD 84,000 - 105,000; Full time

Job summary

Flexport is seeking a seasoned Senior Account Manager, Fulfillment to act as the strategic liaison between merchants and internal teams. You will manage significant client relationships, lead cross-functional initiatives, and drive revenue growth while ensuring exceptional service delivery and client satisfaction.

Responsibilities include developing strategic account plans, mentoring junior staff, and coordinating across Product, Operations, and Sales to optimize client outcomes.

Qualifications

• 8+ years in account management or client success
• Proven track record managing large accounts (>$25M)
• Strong strategic thinking and ROI-focused mindset

Responsibilities

• Lead strategic relationships with major accounts and ensure service delivery excellence
• Develop and implement strategic account plans aligned with client objectives and Flexport growth
• Coordinate cross-functional teams to deliver client outcomes and ROI
• Drive revenue growth by identifying expansion opportunities and increasing wallet share
• Monitor account health, risk, and performance to mitigate issues
• Bridge communication between clients and internal teams to align priorities

Skills

Account management

Strategic client relationships

Cross-functional collaboration

Communication skills

Education

Bachelor's degree in Business/related field

Experience in account management

Tools

CRM systems

Job description

Flexport is seeking a seasoned Senior Account Manager, Fulfillment to act as the strategic liaison between merchants and internal teams. You will manage significant client relationships, lead cross-functional initiatives, and drive revenue growth while ensuring exceptional service delivery and client satisfaction.

Responsibilities include developing strategic account plans, mentoring junior staff, and coordinating across Product, Operations, and Sales to optimize client outcomes.