Strategic Fulfillment Accounts Leader

Flexport; Chicago (IL); On-site; USD 84,000 - 105,000; Full time

Job summary

Flexport seeks a seasoned Senior Account Manager, Fulfillment to drive merchant success and growth across our fulfillment services. You will act as a trusted liaison among merchants and internal teams, ensuring strategic alignment and operational excellence to retain clients and expand wallet share.

The role requires high-level strategic insight and hands-on execution, with a focus on building long-term relationships and delivering measurable ROI.

Qualifications

• 8+ years in account management or client success with leadership of projects and driving strategic initiatives.
• Proven track record of managing and growing significant client relationships with a substantial book of business ($25M+)
• Deep understanding of supply chain, logistics, or fulfillment industries, with keen awareness of emerging trends and competitive dynamics.

Responsibilities

• Contribute to the strategic direction of the account management function, helping align team resources and capabilities with Flexport's broader business objectives
• Mentor junior team members, sharing best practices and cultivating exceptional client relationship management skills
• Lead by example in implementing account management frameworks and processes to drive consistent excellence across accounts
• Coordinate and lead cross-functional project teams to deliver exceptional client outcomes
• Lead strategic relationships with Flexport's significant accounts, ensuring exceptional service delivery and partnership at various stakeholder levels
• Establish deep relationships with key client decision-makers, positioning yourself as a trusted strategic advisor
• Lead complex initiatives that transform clients' supply chain operations and deliver substantial ROI
• Develop and implement strategic account plans that align with both client objectives and Flexport's growth goals
• Establish and nurture strategic, long-lasting relationships with key merchants, ensuring they feel valued and supported throughout their Flexport journey
• Act as the primary point of contact for merchants, anticipating their needs, resolving inquiries, and proactively addressing concerns to enhance their experience with Flexport
• Serve as an advocate for the client within Flexport, ensuring their priorities and goals are represented across teams
• Drive significant revenue growth by identifying and capitalizing on expansion opportunities within existing accounts
• Develop and implement strategies to maximize client retention, increase wallet share, and elevate the strategic value Flexport delivers
• Identify new service opportunities that address emerging client needs
• Collaborate with leadership to shape service offerings based on deep client insights
• Track and analyze metrics to measure account health, performance, and business impact
• Lead strategic reviews on portfolio performance, growth opportunities, and risk mitigation
• Identify early warning indicators of client dissatisfaction and implement preemptive intervention strategies
• Ensure compliance with regulatory requirements while maintaining a focus on client satisfaction and business growth
• Serve as the bridge between clients and Flexport's internal teams, driving alignment around strategic priorities
• Lead cross-functional initiatives that deliver transformative solutions to client challenges
• Collaborate with Product, Operations, Sales, and other teams to ensure Flexport's capabilities evolve to meet changing client needs
• Represent the voice of strategic clients in company planning and product development discussions

Skills

Strategic thinking

Cross-functional leadership

Communication skills

Financial acumen

Change management

Education

Bachelor's degree in Business / Supply Chain Management

Job description

Flexport seeks a seasoned Senior Account Manager, Fulfillment to drive merchant success and growth across our fulfillment services. You will act as a trusted liaison among merchants and internal teams, ensuring strategic alignment and operational excellence to retain clients and expand wallet share.

The role requires high-level strategic insight and hands-on execution, with a focus on building long-term relationships and delivering measurable ROI.