Strategic Fulfillment Account Manager

Flexport; Dallas (TX); Presencial; USD 70.000 - 93.000; Jornada completa

Descripción de la vacante

Flexport is seeking an Account Manager III, Fulfillment to act as a trusted liaison among merchants and internal teams, driving merchant retention and satisfaction. You will lead strategic relationships, manage a substantial book of business, and shape fulfillment strategies that align with Flexport growth goals.

You should bring 3–5+ years in account management or client success, a track record with $15M–$30M accounts, and strong cross‑functional collaboration skills.

Formación

• 3–5+ years in account management or client success
• Proven track record managing and growing significant client relationships (book of business $15M–$30M)
• Strong strategic thinking and ability to translate business needs into solutions
• Experience leading cross-functional project teams to deliver results
• Deep understanding of supply chain, logistics, or fulfillment industries
• Excellent communication skills across multiple stakeholder levels
• A compliance-first mindset, with focus on integrity and regulatory adherence

Responsabilidades

• Support account management team using established frameworks to deliver consistent service
• Lead strategic relationships with major accounts and build senior stakeholder connections
• Serve as primary client liaison, addressing inquiries and ensuring client satisfaction
• Identify upsell opportunities and expand wallet share within accounts
• Collaborate with Product, Operations, Sales and other teams to evolve Flexport capabilities
• Track metrics and lead reviews on portfolio performance and risk mitigation

Conocimientos

Account management

Client success

Strategic thinking

Cross-functional leadership

Communication skills

Relationship management

Regulatory/compliance mindset

Educación

Bachelor's degree in Business or related field

Descripción del empleo

Flexport is seeking an Account Manager III, Fulfillment to act as a trusted liaison among merchants and internal teams, driving merchant retention and satisfaction. You will lead strategic relationships, manage a substantial book of business, and shape fulfillment strategies that align with Flexport growth goals.

You should bring 3–5+ years in account management or client success, a track record with $15M–$30M accounts, and strong cross‑functional collaboration skills.