Fulfillment Account Manager III | Strategic Client Success

Flexport; Los Angeles (CA); Vor Ort; USD 70.000 - 93.000; Vollzeit

Zusammenfassung

Flexport is seeking an Account Manager III, Fulfillment to join our sales team across major U.S. locations, including Los Angeles, to support merchant retention and fulfillment excellence. You will act as a trusted liaison between merchants and internal teams, driving value and strategic alignment.

You will lead cross‑functional projects, manage strategic accounts, identify upsell opportunities, and measure performance to ensure exceptional client outcomes and long-term partnerships.

Qualifikationen

• 3–5+ years in account management or client success.
• Proven track record managing a substantial book of business ($15M–$30M).
• Strong strategic thinking and cross-functional leadership.
• Deep knowledge of supply chain, logistics or fulfillment industries.

Aufgaben

• Lead strategic relationships with significant accounts and ensure service delivery.
• Build and maintain relationships with day-to-day client contacts and senior stakeholders.
• Develop and implement strategic account plans aligned with client objectives and Flexport goals.
• Identify upsell opportunities and strategies to increase wallet share.
• Track metrics and lead portfolio reviews for growth and risk mitigation.
• Collaborate with Product, Operations, Sales and other teams to adapt Flexport capabilities.

Kenntnisse

Account management

Cross-functional collaboration

Strategic thinking

Client relationship management

Ausbildung

Bachelor's degree in Business or related field

Tools

CRM systems

Jobbeschreibung

Flexport is seeking an Account Manager III, Fulfillment to join our sales team across major U.S. locations, including Los Angeles, to support merchant retention and fulfillment excellence. You will act as a trusted liaison between merchants and internal teams, driving value and strategic alignment.

You will lead cross‑functional projects, manage strategic accounts, identify upsell opportunities, and measure performance to ensure exceptional client outcomes and long-term partnerships.