Strategic Fulfillment Account Manager

Flexport

California

On-site

USD 70,000 - 85,000

Full time

3 days ago

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Job summary

Flexport is seeking a seasoned Fulfillment Account Manager to drive merchant success and strategic value across a portfolio of major accounts. You will coordinate with Product, Operations, and Sales to ensure service excellence, growth, and risk mitigation while shaping strategic plans that align with client goals.

You should bring 3–5+ years in account management, deep supply chain knowledge, and a bias for data-driven decisions.

Qualifications

Bachelor's degree in Business, Supply Chain Management, or related field.
3–5+ years in account management or client success with leading projects.
Proven track record growing significant client relationships and book of business $15M–$30M.
Strong strategic thinking to translate business needs into solutions.
Experience leading cross-functional project teams with results.
Deep understanding of supply chain, logistics, or fulfillment industries.
Excellent communication and ability to influence at multiple levels.
Compliance-first mindset with high integrity and regulatory awareness.

Responsibilities

Lead strategic client relationships with major accounts and ensure strong service delivery.
Develop and implement strategic account plans aligned with client objectives and company growth.
Collaborate across Product, Operations, Sales to meet client needs.
Identify upsell opportunities and expand wallet share.
Track metrics on account health and performance; manage risk.
Act as primary contact for merchants and advocate for client inside company.