Senior Front Office Manager – Luxury Hotel

Omni Hotels & Resorts; San Francisco (CA); On-site; USD 76,000 - 86,000; Full time

Job summary

Omni San Francisco is seeking an experienced Front Office Manager to optimize operating efficiency, assist the Director of Front Office, and oversee daily Front Office and Bell/Door operations. The role focuses on delivering high guest satisfaction and developing associates.

You will coordinate with departments, manage reports, train staff, and supervise scheduling while addressing guest concerns and ensuring smooth property-wide communications.

Qualifications

• At least 3 years directly related experience (Hotel-Front Desk) in a managerial role.
• Must have 2 years directly related experience (Hotel-Front Desk) in a managerial role.

Responsibilities

• Oversee all aspects of Front Office and Bell/Door personnel including service levels, labor standards, coaching and progressive discipline, and labor relations.
• Ensure all needed reports are run.
• Continued training with all associates; ensure MOS & POE program is consistent.
• Communicate with all departments on an ongoing basis, especially with the other Front Office Manager and Front Office Supervisor each evening/morning.
• Handle guest complaints and maintain a satisfactory impression when resolving issues.
• Be familiar with the hotel computer system for training, maintenance and troubleshooting.
• Complete rate discrepancy reports and implement changes.
• Block/assign VIPs, Select Guests, and special requests for next day.

Skills

Front Office management

Customer service

Staff supervision

Scheduling

Job description

Omni San Francisco is seeking an experienced Front Office Manager to optimize operating efficiency, assist the Director of Front Office, and oversee daily Front Office and Bell/Door operations. The role focuses on delivering high guest satisfaction and developing associates.

You will coordinate with departments, manage reports, train staff, and supervise scheduling while addressing guest concerns and ensuring smooth property-wide communications.