Front Office Manager

Omni Hotels & Resorts; San Francisco (CA); On-site; USD 76,000 - 86,000; Full time

Job summary

Omni San Francisco is seeking an experienced Front Office Manager to optimize operating efficiency, assist the Director of Front Office, and oversee daily Front Office and Bell/Door operations. The role focuses on delivering high guest satisfaction and developing associates.

You will coordinate with departments, manage reports, train staff, and supervise scheduling while addressing guest concerns and ensuring smooth property-wide communications.

Qualifications

• At least 3 years directly related experience (Hotel-Front Desk) in a managerial role.
• Must have 2 years directly related experience (Hotel-Front Desk) in a managerial role.

Responsibilities

• Oversee all aspects of Front Office and Bell/Door personnel including service levels, labor standards, coaching and progressive discipline, and labor relations.
• Ensure all needed reports are run.
• Continued training with all associates; ensure MOS & POE program is consistent.
• Communicate with all departments on an ongoing basis, especially with the other Front Office Manager and Front Office Supervisor each evening/morning.
• Handle guest complaints and maintain a satisfactory impression when resolving issues.
• Be familiar with the hotel computer system for training, maintenance and troubleshooting.
• Complete rate discrepancy reports and implement changes.
• Block/assign VIPs, Select Guests, and special requests for next day.

Skills

Front Office management

Customer service

Staff supervision

Scheduling

Job description

Omni San Francisco

Set amid the iconic charm and sweeping views of San Francisco, the Omni San Francisco Hotel offers a refined escape for both leisure and business travelers. Located in the heart of the Financial District, just moments from Union Square, the Embarcadero, and the city's most celebrated attractions, our four-star hotel seamlessly blends timeless luxury with contemporary style. Guests can relax in beautifully appointed accommodations featuring plush comforts and elegant design, savor locally inspired cuisine at our signature restaurant, or enjoy a handcrafted cocktail in the warmth of our inviting lounge. Business travelers will appreciate our state-of-the-art meeting spaces, personalized service, and convenient access to major corporate offices and transportation hubs. Whether you're here to explore San Francisco's renowned culinary scene, stroll through its historic neighborhoods, or host a productive business meeting in a setting of sophistication, the Omni San Francisco Hotel provides the perfect balance of comfort, service, and location. We are equally dedicated to creating a culture of warmth, respect, and growth-where associates are empowered to deliver exceptional service, create memorable moments for our guests, and grow personally and professionally as part of a team that takes pride in genuine hospitality. Discover a destination where classic elegance meets modern convenience - and every stay feels uniquely San Francisco.

Job Purpose

To ensure maximum Front Office operating efficiency by assisting the Director of Front Office and Front Office Supervisor with the oversight of all operations relating to the Front Office, resulting in high levels of guest satisfaction and associate development.

Essential Job Functions

• Assists the Director of Front Office to oversee all aspects of Front Office and Bell/Door personnel including service levels, labor standards, coaching and progressive discipline, and labor relations.
• Ensure all needed reports are run.
• Continued training done with all associates. Ensure MOS& POE program is consistent.
• Communicate with all departments on continuing basis. Especially the communication with the other Front Office Manager and Front office Supervisor each evening/morning.
• Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
• Be familiar with the hotel computer system for training, maintenance and trouble shooting.
• Complete rate discrepancy report and make needed changes.
• Block/assign applicable arrivals for the following day, i.e., V.I.P.'s, Select Guests, Special Requests, etc.
• Complete check-out with balance report.
• Complete credit check daily.
• Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
• Assist with departmental scheduling and monitoring payroll productivity.
• Attend meetings as assigned by the Director of Front Office as needed.
• Ability to work varied days and shifts based on operational needs.
• Additional duties as assigned by the Director of Front Office.

Qualifications

• At least 3 years directly related experience (Hotel-Front Desk) in a managerial role.
• Must be able to work approximately 50 hours per week, flexible shifts, including weekends and holidays.
• Must have excellent organizational, supervisory, customer service skills.
• Must be able to work well under stressful situations and handle challenges in a professional manner.
• Luxury Hotel Experience Preferred.
• Experience Managing in a Union Environment Preferred.
• Must have 2 years directly related experience (Hotel-Front Desk) in a managerial role.
• Must have flexible shifts, including weekends and holidays.
• Must have excellent organizational, supervisory, customer service skills.
• Must be able to work well under stressful situations and handle challenges in a professional manner.
• Luxury Hotel Experience Preferred
• Experience Managing in a Union Environment Preferred

Physical Requirements

• Ability to stand for prolonged periods of time. Occasional lifting, bending, and squatting.

Salary Range: $76,000 - $86,000

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.