Senior Front Desk Lead – Medical Office

UT Health San Antonio; San Antonio (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

UT Health San Antonio is seeking an experienced front desk lead to provide clinical office support across two or more clinics. Under minimal supervision, this role mentors staff and focuses on front desk processes to ensure patient satisfaction.

You will organize clerical workflows, handle check-ins, registrations, collects co-pays, schedule appointments, retrieve medical records, and perform other duties as assigned. A High School Diploma and 5 years of related experience are required.

Qualifications

• High School Diploma is required.
• Five (5) years of related experience is required; experience with medical terminology is preferred.

Responsibilities

• Organizes and coordinates the clerical work of the unit to ensure proper workflow.
• Performs front office duties: checking in patients, completing registration forms, collecting co-pays, assisting patients, and answering phones.
• Schedules patient appointments and follows up on missed appointments by telephone or mail.
• Obtains medical records or retrieves records through computer systems for accuracy.

Skills

Analytical thinking

Creative thinking

MS Office

Medical terminology

Education

High School Diploma

Tools

Database programs

Job description

UT Health San Antonio is seeking an experienced front desk lead to provide clinical office support across two or more clinics. Under minimal supervision, this role mentors staff and focuses on front desk processes to ensure patient satisfaction.

You will organize clerical workflows, handle check-ins, registrations, collects co-pays, schedule appointments, retrieve medical records, and perform other duties as assigned. A High School Diploma and 5 years of related experience are required.