Lead Medical Office Receptionist & Front Desk Mentor

UT Health San Antonio; San Antonio (TX); Hybrid; USD 25,000 - 33,000; Full time

Job summary

UT Health San Antonio is seeking a lead front desk/clinical office support role to enhance patient satisfaction across two or more clinics. The position requires mentoring of clinical staff and provider staff while overseeing front desk processes and workflow.

Responsibilities include managing clerical work, front desk duties, appointment scheduling, and medical record handling. A High School Diploma and 5 years of related experience are required, with strong Microsoft Office and database skills.

Qualifications

• Requires High School Diploma.
• Five years of related experience is required.
• Proficient with Microsoft Office and database programs.

Responsibilities

• Organizes and coordinates the clerical work of the unit to ensure proper workflow.
• Performs all front office duties—checking in patients, completing registration forms, collecting co-pays, assisting patients, and answering phones.
• Schedules patient appointments and follows up on missed appointments by telephone or mail.
• Obtains medical records or retrieves records via computer for accuracy.
• Performs all other duties as assigned.

Skills

Analytical thinking

Mentoring/leadership

Front desk coordination

Customer service

Education

High School Diploma

Tools

Microsoft Office

Database programs

Job description

UT Health San Antonio is seeking a lead front desk/clinical office support role to enhance patient satisfaction across two or more clinics. The position requires mentoring of clinical staff and provider staff while overseeing front desk processes and workflow.

Responsibilities include managing clerical work, front desk duties, appointment scheduling, and medical record handling. A High School Diploma and 5 years of related experience are required, with strong Microsoft Office and database skills.