Medical Office Receptionist-Lead

UT Health San Antonio; San Antonio (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

UT Health San Antonio is seeking an experienced front desk lead to provide clinical office support across two or more clinics. Under minimal supervision, this role mentors staff and focuses on front desk processes to ensure patient satisfaction.

You will organize clerical workflows, handle check-ins, registrations, collects co-pays, schedule appointments, retrieve medical records, and perform other duties as assigned. A High School Diploma and 5 years of related experience are required.

Qualifications

• High School Diploma is required.
• Five (5) years of related experience is required; experience with medical terminology is preferred.

Responsibilities

• Organizes and coordinates the clerical work of the unit to ensure proper workflow.
• Performs front office duties: checking in patients, completing registration forms, collecting co-pays, assisting patients, and answering phones.
• Schedules patient appointments and follows up on missed appointments by telephone or mail.
• Obtains medical records or retrieves records through computer systems for accuracy.

Skills

Analytical thinking

Creative thinking

MS Office

Medical terminology

Education

High School Diploma

Tools

Database programs

Job description

Under minimal supervision, responsible for providing clinical office support to ensure patient satisfaction. Works closely with and mentors clinical staff and provider staff through the focus on front desk processes for two or more clinics, functioning as a lead for all front desk activities.

Responsibilities

• Organizes and coordinates the clerical work of the unit to ensure proper work flow.
• Performs all front office duties, checking in patients, ensuring completion of all necessary forms for registration, collecting co-pays, assisting patients when needed, and answering phones.
• Schedules patient appointments and follows up on missed appointments by telephone or mail.
• Obtains medical records or retrieves records through the use of a computer for accuracy.
• Performs all other duties as assigned.

Qualifications

• Demonstrates the ability to support the mission, vision and patient promise throughout all interactions, The UT Health Way.
• Demonstrates analytical thinking – this role requires analyzing information and using logic to coordinate work within schedule constraints and handle emergent requirements in a timely manner.
• Demonstrates creativity and alternative thinking; able to develop new ideas supportive of The UT Health Way.
• Proficient computer skills using Microsoft Office and database programs.

Education: High School Diploma is required.

Required Skills

• Five (5) years of related experience is required. Experience with medical terminology is preferred.

This position may require the ability to maintain the security and integrity of UT San Antonio and its infrastructure per Texas EO-GA-48.

Job Info

• Job Identification 8148
• Job Category Clinical Programs & Services
• Posting Date 10/13/2026, 08:59 PM
• Locations 0001 7703 Floyd Curl Drive, San Antonio, TX, 78229, US (On-site)
• Apply Before 11/12/2026, 06:00 AM
• Organization M9632 - UTHP Med Gastro Gateway, M3100 - UTHP UT Health Physicians, M1000 - Dean Medical School, UT Health Science Center, UT Health Science Center