Premium Front Desk & Guest Experience Lead

RR Donnelley & Sons; Washington (District of Columbia); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

401(k) with company match

Life insurance

Disability insurance

Parental leave

Job summary

RR Donnelley & Sons is seeking an experienced Concierge/Host to welcome guests, manage the lobby, escort guests to meeting rooms, and coordinate events, transportation, and AV needs. You will handle phone calls, reservations, and messages while maintaining a high standard of service.

Ideal candidates have 5–7 years in upscale hospitality or corporate concierge roles, superb English communication, and strong organizational skills to support a busy office environment in Washington, DC.

Qualifications

• 5-7 years experience in a Concierge/Host role for a blue-chip company in a high-end Hotel, Country Club, Restaurant, Retail or applicable Commercial environment.
• Outstanding guest services skills, sophisticated verbal & written communication skills
• Good time management skills
• Have great interpersonal skills and an outgoing personality
• Must possess a professional presentation and presence
• Have an excellent command of the English language, both in verbal and written communication
• Be highly organized and have an eye for detail
• Be able to work well under pressure and have the ability to act pro-actively and intuitively
• Ability to prioritize, work under pressure, plan ahead and anticipate problems
• Excellent communication skills both written and verbally
• To act with integrity at all times and embrace the company philosophy
• Relationship management and communication: ability to create and maintain strong relationships and channels of communication with key interfaces and the business
• Administrative skills: ability to multitask, prioritize workload and provide administrative support
• Customer focus: passion and ability to understand the needs of the client and provide customer service and superior client service.

Responsibilities

• Greet guests in the office lobby as main point of contact.
• Ensure seamless guest journey and escort to meeting rooms.
• Coordinate events, arrangements, transportation upon request.
• Answer the phone, take reservations, manage messages.
• Book rooms using EMS, OfficeSpace and MS Outlook, noting AV and layout needs.
• Maintain reception inbox and respond to emails in a timely manner.
• Liaise with other departments to ensure efficient communication and guest service.
• Occasionally support client functions running into the evening.
• Adhere to client standards at all times.
• Assist in daily production of clients visiting attorney emails.

Skills

Guest services

Verbal communication

Written communication

Time management

Organizational skills

Professional presentation

Under pressure

Relationship management

Administrative multitasking

Customer focus

Tools

EMS

OfficeSpace

MS Outlook

Job description

RR Donnelley & Sons is seeking an experienced Concierge/Host to welcome guests, manage the lobby, escort guests to meeting rooms, and coordinate events, transportation, and AV needs. You will handle phone calls, reservations, and messages while maintaining a high standard of service.

Ideal candidates have 5–7 years in upscale hospitality or corporate concierge roles, superb English communication, and strong organizational skills to support a busy office environment in Washington, DC.