Senior Front Desk & Client Concierge - Legal Office

RR Donnelley & Sons; Los Angeles (CA); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) with company match

Life insurance

Disability insurance

Parental leave

Tuition assistance

Employee discounts

Job summary

RR Donnelley & Sons in Century City (Los Angeles) seeks a Senior Receptionist to deliver a professional front-of-house experience for clients, visitors and staff. This onsite role supports an office of about 120 people, including 85 attorneys, with varied responsibilities and strict confidentiality.

The ideal candidate is dependable, personable, and proactive, capable of managing calls, visitors, meetings, and administrative tasks in a fast-paced legal environment.

Qualifications

• Highschool diploma or equivalent required. Higher level education preferred or equivalent work experience.
• Minimum 3 years' experience preferably in a legal, banking or large corporate environment.
• Reception, switchboard or administrative assistant experience preferred.
• Ability and willingness to learn in the client’s business and employees to handle calls and greet visitors more efficiently.
• Proven customer service skills are required to create, maintain and enhance customer relationships and provide exceptional introduction and visitor experience.
• Intermediate skill in the use of MS Office software (Word, Excel, Outlook), messaging systems, and job workflow tools.

Responsibilities

• Perform work in reception according to established procedures.
• Answer and transfer incoming calls, often received on a multi-line phone system, in a professional, friendly, timely manner.
• Welcome clients and visitors to the office with warmth and professionalism.
• Notify employees of visitor arrival and answer questions.
• Guide clients and visitors with appropriate instructions and hospitality for their needs.
• Provide high level, front of house services to clients and visitors.
• Utilize appropriate logs and/or tracking software for all assigned work.
• Meet contracted deadlines for accepting, completing, and delivering work assignments.

Skills

Customer service

Reception experience

Communication skills

Organizational skills

Education

High school diploma

Bachelor’s degree preferred

Tools

MS Office

Job description

RR Donnelley & Sons in Century City (Los Angeles) seeks a Senior Receptionist to deliver a professional front-of-house experience for clients, visitors and staff. This onsite role supports an office of about 120 people, including 85 attorneys, with varied responsibilities and strict confidentiality.

The ideal candidate is dependable, personable, and proactive, capable of managing calls, visitors, meetings, and administrative tasks in a fast-paced legal environment.