Senior Front Desk & Client Experience Lead

RR Donnelley & Sons; Chicago (IL); On-site; USD 32,000 - 47,000; Full time

Job summary

RR Donnelley & Sons in Chicago is seeking a Senior Receptionist to manage the front desk, greet visitors, and provide general office support in a fast-paced corporate environment.

You will answer multi-line calls, coordinate with staff, maintain logs, and assist with confidential documents, while delivering professional, welcoming service to clients and guests. The role requires strong communication and teamwork and offers a competitive hourly rate with comprehensive benefits.

Qualifications

• High school diploma or equivalent required; higher level education preferred or equivalent work experience.
• Minimum 3 years' experience in a legal, banking, or large corporate environment.
• Reception, switchboard or administrative assistant experience preferred.
• Excellent customer service skills to create and maintain relationships and provide a quality visitor experience.

Responsibilities

• Perform front desk reception according to established procedures.
• Answer and transfer incoming calls on a multi-line system professionally and promptly.
• Welcome clients and visitors with warmth and professionalism.
• Notify employees of visitor arrivals and answer questions.
• Guide clients and visitors with clear instructions and hospitality.
• Maintain logs or tracking software for assigned work.
• Meet deadlines for accepting, completing, and delivering work assignments.
• Troubleshoot basic office equipment problems.
• Contribute to a proactive service environment and client relationship building.
• Handle sensitive and confidential documents with discretion.
• Support other office services or teams as needed.

Skills

Customer service

Communication

Reception experience

Teamwork

Education

High school diploma or equivalent

Higher education preferred

Tools

MS Office

Job description

RR Donnelley & Sons in Chicago is seeking a Senior Receptionist to manage the front desk, greet visitors, and provide general office support in a fast-paced corporate environment.

You will answer multi-line calls, coordinate with staff, maintain logs, and assist with confidential documents, while delivering professional, welcoming service to clients and guests. The role requires strong communication and teamwork and offers a competitive hourly rate with comprehensive benefits.