Senior Fraud Support Specialist — Hybrid/Remote Ready

Citizens Bank; Pittsburgh, Johnston, Irving (Allegheny County, RI, TX); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Citizens Bank is seeking a Fraud Customer Support Sr. Specialist in a hybrid Pittsburgh, PA area role. You will handle fraud inquiries, analyze data in real time, and navigate bank systems to determine best actions.

You will document resolutions clearly and manage claims and records accordingly. The role emphasizes empathy, customer-first service, and opportunities for growth within the Fraud Department. Schedule is 40 hours weekly, with a 2:00pm–10:30pm shift and a hybrid in-office/remote

Qualifications

• High school degree or equivalent, required.
• General PC troubleshooting and MS Office proficiency.
• Effective telephone etiquette with empathy.
• Strong written and verbal communication skills.

Responsibilities

• Handle routine customer fraud inquiries in a fast-paced environment with empathy.
• Actively listen and apply analytical reasoning to customer data in real time.
• Navigate multiple bank systems to assess actions on fraud inquiries.
• Document proposed solutions clearly and gain customer consent on resolution.
• Ensure accurate claims processing and records management using procedures.
• Demonstrate leadership that supports performance goals and career growth.

Skills

Fraud analysis

Customer service

Active listening

Microsoft Office

Telephone etiquette

Communication skills

Education

High school diploma

Associate degree

Tools

Claims management system

CRM software

Banking systems

Job description

Citizens Bank is seeking a Fraud Customer Support Sr. Specialist in a hybrid Pittsburgh, PA area role. You will handle fraud inquiries, analyze data in real time, and navigate bank systems to determine best actions.

You will document resolutions clearly and manage claims and records accordingly. The role emphasizes empathy, customer-first service, and opportunities for growth within the Fraud Department. Schedule is 40 hours weekly, with a 2:00pm–10:30pm shift and a hybrid in-office/remote