Senior Fraud Detection & Risk Analyst

Citizens; Pittsburgh (Allegheny County); Híbrido; USD 75.000 - 110.000; Jornada completa

Descripción de la vacante

Citizens invites applications for a Fraud Detection Sr. Specialist to join our Fraud Detection group, a key function protecting customers and financial integrity.

You will review accounts for fraud, analyze activity, document investigation results, and collaborate with customers and partners to resolve issues within regulatory and internal SLAs.

The role requires 40 hours/week with 3 in-office days (2 days from home) in a hybrid arrangement at Citizens in Pittsburgh.

Formación

• High school degree or equivalent, required.
• 1 year of Fraud investigations experience.
• Strong organized, technical, and analytical skills.
• Ability to multi-task in a high-volume, fast-paced, deadline-oriented environment.
• Ability to learn and apply new concepts quickly.
• Excellent written and verbal communication and customer experience skills.
• Ability to identify fraud trends and perform enhanced account reviews.
• Experience monitoring, reviewing, and analyzing account activity for fraud.

Responsabilidades

• Perform moderately complex analytical review of data and/or documentation related to fraud/risk activities.
• Review accounts for fraudulent activity and take actions per procedures.
• Meet internal SLAs and document investigation results clearly.
• Interact with external customers, colleagues, and business partners.
• Resolve findings through research and direct interaction to restore account integrity.

Conocimientos

Analytical skills

Communication skills

Multi-tasking

Fraud investigations

Learning quickly

Educación

High school degree or equivalent

Associate degree

Descripción del empleo

Citizens invites applications for a Fraud Detection Sr. Specialist to join our Fraud Detection group, a key function protecting customers and financial integrity.

You will review accounts for fraud, analyze activity, document investigation results, and collaborate with customers and partners to resolve issues within regulatory and internal SLAs.

The role requires 40 hours/week with 3 in-office days (2 days from home) in a hybrid arrangement at Citizens in Pittsburgh.