Hybrid Senior Fraud Detection Analyst

Citizens Bank; Pittsburgh (Allegheny County); Hybrid; USD 65,000 - 110,000; Full time

Job summary

Citizens Bank in Pittsburgh is seeking a Fraud Detection Sr. Specialist to join our Fraud Detection group, a crucial function in protecting customers and ensuring the integrity of financial transactions.

You will review account activity to assess risk, applying compliance and verification procedures to restore account integrity when fraud is detected. The role emphasizes proactive analysis, collaboration with colleagues, and meeting required timelines within regulatory guidelines.

Qualifications

• High school degree or equivalent, required.
• 1 year of Fraud investigations experience.
• Strong organized, technical, and analytical skills.
• Ability to multi-task and to function efficiently in a high volume, fast-paced, deadline-oriented environment.
• Excellent communication and customer experience skills (written and verbal).
• Ability to identify fraud trends and enhanced account reviews.
• Experience with monitoring, reviewing, and analyzing account activity to identify fraud or suspicious activity.

Responsibilities

• Perform moderately complex analytical review of data and/or documentation which may include customer data and/or review for fraud/risk activities.
• Review accounts for fraudulent activity and take appropriate actions per department procedures.
• Meet internal SLAs, maintain a high diligence, maintain the ability to document clear and detailed comments regarding investigation results.
• Interactions with external customers, department colleagues and internal/external business partners.
• Resolve findings through independent research, as well as direct interaction with external customers, department colleagues, and business partners, with a strong focus on customer satisfaction.

Skills

Analytical thinking

Multi-tasking

Communication skills

Customer service

Detail-oriented

Education

High school degree or equivalent

Associate degree, preferred

Job description

Citizens Bank in Pittsburgh is seeking a Fraud Detection Sr. Specialist to join our Fraud Detection group, a crucial function in protecting customers and ensuring the integrity of financial transactions.

You will review account activity to assess risk, applying compliance and verification procedures to restore account integrity when fraud is detected. The role emphasizes proactive analysis, collaboration with colleagues, and meeting required timelines within regulatory guidelines.