Senior Fraud Support Specialist - Hybrid & Remote-Eligible

Citizens; Pittsburgh (Allegheny County); Ibrido; USD 55.000 - 75.000; Tempo pieno

Descrizione del lavoro

Citizens in Pittsburgh is seeking a Fraud Customer Support Sr. Specialist to safeguard customers and deliver best-in-class service in our fraud group. You’ll handle inquiries by phone, apply analytical thinking, and document outcomes with clarity to resolve issues.

The role emphasizes empathy, active listening, and collaboration across bank systems, with a 40-hour week and a hybrid schedule (2 days in office, 3 days remote). A strong customer-first mindset is essential.

Competenze

• High school diploma or equivalent required.
• Proficiency in Microsoft Office and general PC troubleshooting.
• Excellent written and verbal communication; active listening and empathy.
• Experience in fraud analysis or financial services is a plus.

Mansioni

• Handle routine customer fraud inquiries in a fast-paced environment using critical thinking to break down information.
• Use active listening to apply analytical reasoning to customer data in real time.
• Navigate multiple bank systems to assess outcomes of actions in fraud inquiries.
• Document with written clarity proposed solutions or next steps for customer consent.
• Provide accurate claims processing and records management per established procedures.
• Demonstrate leadership and support career development and growth.

Conoscenze

Critical thinking

Active listening

Analytical reasoning

Empathy

Written and verbal communication

Microsoft Office

Formazione

High school diploma or equivalent

Associate degree, preferred

Strumenti

Microsoft Office

Descrizione del lavoro

Citizens in Pittsburgh is seeking a Fraud Customer Support Sr. Specialist to safeguard customers and deliver best-in-class service in our fraud group. You’ll handle inquiries by phone, apply analytical thinking, and document outcomes with clarity to resolve issues.

The role emphasizes empathy, active listening, and collaboration across bank systems, with a 40-hour week and a hybrid schedule (2 days in office, 3 days remote). A strong customer-first mindset is essential.