Senior Fraud Detection Analyst (Hybrid)

Citizens; Irving (TX); Ibrido; USD 70.000 - 95.000; Tempo pieno

Descrizione del lavoro

Citizens seeks a Fraud Detection Sr. Specialist to protect customers and maintain integrity of financial transactions. You will review products for fraud, analyze account activity, and apply compliance knowledge to restore account integrity.

The role emphasizes independent work in a fast-paced environment and requires documenting investigation results clearly. You will handle cases within regulatory timeframes, interact with customers and partners, and strive for customer satisfaction while

Competenze

• High school diploma or equivalent, required.
• 1 year of Fraud investigations experience.
• Strong organized, technical, and analytical skills.
• Ability to multi-task and to function efficiently in a high volume, fast-paced environment.
• Ability to learn and apply new concepts quickly.
• Excellent communication and customer experience skills (written and verbal).
• Ability to identify fraud trends and enhanced account reviews.
• Experience with monitoring, reviewing, and analyzing account activity to identify fraud or suspicious activity.

Mansioni

• Perform moderately complex analytical review of data and/or documentation which may include customer data and/or review for fraud/risk activities.
• Review accounts for fraudulent activity and take appropriate actions per department procedures.
• Meet internal SLAs, maintain a high diligence, maintain the ability to document clear and detailed comments regarding investigation results.
• Interactions with external customers, department colleagues and internal/external business partners.
• Resolve findings through independent research, as well as direct interaction with external customers, department colleagues, and business partners, with a strong focus on customer satisfaction.

Conoscenze

Analytical skills

Organizational skills

Technical skills

Communication skills

Multi-tasking

Learning ability

Formazione

High school diploma or equivalent

Associate degree, preferred

Descrizione del lavoro

Citizens seeks a Fraud Detection Sr. Specialist to protect customers and maintain integrity of financial transactions. You will review products for fraud, analyze account activity, and apply compliance knowledge to restore account integrity.

The role emphasizes independent work in a fast-paced environment and requires documenting investigation results clearly. You will handle cases within regulatory timeframes, interact with customers and partners, and strive for customer satisfaction while