Senior Fraud Support Specialist — Hybrid (Remote/Onsite)

Citizens; Johnston (RI); Ibrido; USD 55.000 - 75.000; Tempo pieno

Descrizione del lavoro

Citizens in Johnston, RI is seeking a Fraud Customer Support Sr. Specialist to safeguard customers and deliver best-in-class service in a critical department. You will handle fraud inquiries by phone with critical thinking, empathy, and clear communication.

You will navigate multiple bank systems to assess options, document solutions, and move claims forward. The role emphasizes teamwork, ongoing learning, and career growth within a customer-first culture.

Competenze

• High school degree or equivalent, required.
• General PC troubleshooting and navigation skills and proficiency in Microsoft Office.
• Display effective telephone etiquette while actively listening and displaying empathy and understanding.
• Effective written and verbal communication skills
• Associate degree, preferred
• 2+ years' experience in Fraud Analysis, Financial services, Customer service, and Contact center experience a plus
• Team player with the ability to work independently with organizational skills.
• Ability to multi-task in a fast-paced customer centered environment.

Mansioni

• Handle routine customer fraud inquiries in a fast-paced environment with critical thinking and empathy.
• Use active listening to apply analytical reasoning to real-time customer data.
• Navigate bank systems to assess outcomes of different actions for fraud inquiries.
• Document solutions or next steps clearly in systems and obtain customer consent on resolution.
• Provide accurate claims processing and records management following procedures.

Conoscenze

Fraud analysis

Customer service

Active listening

Phone etiquette

Communication

Formazione

High school diploma

Associate degree

Strumenti

Bank systems

Microsoft Office

Descrizione del lavoro

Citizens in Johnston, RI is seeking a Fraud Customer Support Sr. Specialist to safeguard customers and deliver best-in-class service in a critical department. You will handle fraud inquiries by phone with critical thinking, empathy, and clear communication.

You will navigate multiple bank systems to assess options, document solutions, and move claims forward. The role emphasizes teamwork, ongoing learning, and career growth within a customer-first culture.