Senior Fraud Intelligence Analyst (Hybrid)

Citizens; Irving (TX); Ibrido; USD 70.000 - 100.000; Tempo pieno

Descrizione del lavoro

Citizens is seeking a Fraud Detection Sr. Specialist to protect customers and uphold the integrity of financial transactions.

The role involves reviewing accounts for fraud, performing analytical data reviews, and initiating actions within required SLAs. The successful candidate will work in a fast-paced environment, communicate clearly, and independently research suspicious activity while maintaining strong customer service and collaboration with partners.

Competenze

• 1 year of Fraud investigations experience.
• Strong organized, technical, and analytical skills.
• Ability to multi-task and to function efficiently in a high volume, fast-paced, deadline-oriented environment.
• Excellent communication and customer experience skills (written and verbal).
• Experience with monitoring, reviewing, and analyzing account activity to identify fraud or suspicious activity.
• Associate degree, preferred.

Mansioni

• Perform moderately complex analytical review of data and/or documentation which may include customer data and/or review for fraud/risk activities.
• Review accounts for fraudulent activity and take appropriate actions per department procedures.
• Meet internal SLAs, maintain a high diligence, maintain the ability to document clear and detailed comments regarding investigation results.
• Interactions with external customers, department colleagues and internal/external business partners.
• Resolve findings through independent research, as well as direct interaction with external customers, department colleagues, and business partners, with a strong focus on customer satisfaction.

Conoscenze

Fraud investigations experience

Analytical mindset

Excellent communication

Customer experience

Multi-tasking in fast-paced env

Independent research

Formazione

Associate degree, preferred

Descrizione del lavoro

Citizens is seeking a Fraud Detection Sr. Specialist to protect customers and uphold the integrity of financial transactions.

The role involves reviewing accounts for fraud, performing analytical data reviews, and initiating actions within required SLAs. The successful candidate will work in a fast-paced environment, communicate clearly, and independently research suspicious activity while maintaining strong customer service and collaboration with partners.