Senior Fraud Support Specialist — Hybrid (Remote)

Citizens Financial

Pittsburgh (Allegheny County)

Ibrido

USD 50.000 - 80.000

Tempo pieno

5 giorni fa

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Descrizione del lavoro

Citizens Financial in Pittsburgh is seeking a Fraud Customer Support Sr. Specialist to safeguard customers and deliver a best-in-class service experience. You will handle fraud inquiries by phone, demonstrate empathy, and troubleshoot issues in a fast-paced environment.

The role emphasizes critical thinking, documentation, and collaboration with teams to resolve claims and maintain accurate records. It offers a hybrid schedule with in-office and remote work components.

Competenze

High school degree or equivalent.
General PC troubleshooting and navigation skills and proficiency in Microsoft Office.
Display effective telephone etiquette while actively listening and displaying empathy and understanding.
Effective written and verbal communication skills.

Mansioni

Handle routine customer fraud inquiries in a fast-paced environment using critical thinking to resolve issues.
Use active listening to apply analytical reasoning to customer data in real time.
Navigate multiple bank systems to understand issues and assess outcomes for fraud inquiries.
Document proposed solutions or next steps with clear written communication to gain customer consent on a resolution.
Provide accurate claims processing and records management using established procedures.