Senior Fraud Investigator - Hybrid, Protect Customers

Citizens Bank; Pittsburgh (Allegheny County); On-site; USD 60,000 - 90,000; Full time

Job summary

Citizens Bank is seeking a Fraud Detection Sr. Specialist to protect customers and ensure the integrity of financial transactions. The role focuses on reviewing products for fraud, researching account activity, and applying compliance procedures to mitigate risk.

You will track cases within required timelines, communicate findings clearly, and collaborate with internal teams and external partners to resolve issues and restore account integrity.

Qualifications

• 1 year of Fraud investigations experience.
• Strong analytical and research skills.
• Excellent written and verbal communication.
• Ability to multi-task and function in a fast-paced environment.
• Attention to detail and ability to work independently.

Responsibilities

• Perform moderately complex analytical review of data and documentation related to fraud/risk.
• Review accounts for fraudulent activity and take appropriate actions per procedures.
• Meet internal SLAs and document investigation results clearly.
• Interact with external customers, department colleagues and business partners.
• Resolve findings through independent research and communication to restore account integrity.

Skills

Fraud investigations

Analytical skills

Communication skills

Multitasking

Regulatory awareness

Education

High school diploma

Associate degree preferred

Job description

Citizens Bank is seeking a Fraud Detection Sr. Specialist to protect customers and ensure the integrity of financial transactions. The role focuses on reviewing products for fraud, researching account activity, and applying compliance procedures to mitigate risk.

You will track cases within required timelines, communicate findings clearly, and collaborate with internal teams and external partners to resolve issues and restore account integrity.